Summary
Overview
Work history
Education
Skills
Additional Information
Timeline

Catalin-Nicolae BARBALAN

Farnborough,Hampshire

Summary

Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.

Overview

11
11
years of professional experience

Work history

Customer Assistant

Lidl Uk
Blackwater, Hampshire
12.2013 - Current
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Handled cash and card payments with accuracy.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
  • Participated in staff meetings to discuss new developments.

Car Valeter

Self Employed
Midhurst, West Sussex
09.2013 - 12.2014
  • Communicated with customers using excellent English language skills.
  • Operated machine polishing equipment with precision.
  • Upsold premium valet services to boost profits.
  • Applied protective and restorative agents to improve vehicle appearance.
  • Polished windows, mirrors and door handles, consistently meeting service and quality standards.
  • Assessed car condition, suggesting cleaning procedures for best results.
  • Followed manufacturer and company instructions to clean vehicles safely and per procedures.

Carpentry

Self Employed
Constanta , Constanta
09.2012 - 08.2013
  • Learned and followed construction codes and performed all tasks in line with construction regulations
  • Helped with building, erection and securing of temporary and permanent partitions using varied building materials.
  • Worked fast under time constraints to meet specific timelines.
  • Applied finish carpentry skills in cutting and installing wood framing, trim and doors.

Education

Certificate of Higher Education - Marine

Marine University , Constanta, Constanta, Constanta
06.2005

Certificate of Higher Education - Marine

Marine University , Constanta, Constanta, Romania
07.2012

Skills

  • Self-motivated
  • Team player
  • Keen problem solver
  • Attention on details
  • Outstanding customer service
  • Excellent time management
  • Tireless work ethic

Additional Information

I am a hard working person, a good team player, with good communication skills. I enjoy being part of a team, at the same time I am proactive and efficient working on my own, as I used to be self-employed for a few years. I consider myself an approachable person, respectful and punctual.

I am working well under pressure in busy environments and due to my capability I can adapt easily to any situations or challenges.

I am always keen to improve my skills within my workplace and take more responsibility once I gain enough experience. I like to undertake new challenges and bring positive changes to the team. I am good at time management, determined and enthusiastic.

Furthermore, I consider myself a friendly person with good sense of humour. I enjoy spending my free time with my family, travelling or playing football.

Timeline

Customer Assistant - Lidl Uk
12.2013 - Current
Car Valeter - Self Employed
09.2013 - 12.2014
Carpentry - Self Employed
09.2012 - 08.2013
Marine University - Certificate of Higher Education, Marine
Marine University - Certificate of Higher Education, Marine

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Catalin-Nicolae BARBALAN