Summary
Overview
Work history
Education
Skills
Work availability
Timeline
Adeleke Adeyemi

Adeleke Adeyemi

Birmingham,westmidlands
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Summary

A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

4
4
years of professional experience

Work history

Customer assistant

fawa oil
lagos,nigeria, nigeria
05.2019 - 03.2023
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Offered advice on product selection for enhanced levels of support and service.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.

Education

Higher National Diploma - Business administration

mapoly, abeokuta,nigeria
09/2016 - 07/2018

Skills

  • Keen problem solver
  • Exemplary customer service
  • Dispute resolution
  • Customer care
  • Instant messaging
  • LiveAgent
  • Office 365 usage
  • Excel proficiency
  • Microsoft Office Suite
  • Customer experience
  • Customer retention
  • Brand awareness and representation
  • Queue management
  • Data confidentiality
  • Team player
  • Self-motivated
  • Time management
  • Communication skills
  • Customer-focused
  • Problem-solving
  • Team building

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Customer assistant - fawa oil
05.2019 - 03.2023
mapoly - Higher National Diploma, Business administration
09/2016 - 07/2018
Adeleke Adeyemi