Adeleke Adeyemi
Birmingham,westmidlands
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
4
4
years of professional experience
Work history
Customer assistant
fawa oil
lagos,nigeria, nigeria
2019.05 - 2023.03
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Education
Higher National Diploma - Business administration
09/2016 - 07/2018
Skills
- Keen problem solver
- Exemplary customer service
- Dispute resolution
- Customer care
- Instant messaging
- LiveAgent
- Office 365 usage
- Excel proficiency
- Microsoft Office Suite
- Customer experience
- Customer retention
- Brand awareness and representation
- Queue management
- Data confidentiality
- Team player
- Self-motivated
- Time management
- Communication skills
- Customer-focused
- Problem-solving
- Team building
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer assistant - fawa oil
2019.05 - 2023.03
mapoly - Higher National Diploma, Business administration
09/2016 - 07/2018