Summary
Overview
Work history
Education
Skills
Timeline
Work availability
Software
Receptionist
Carla Harrod

Carla Harrod

Comberton ,Cambridge

Summary

I Am looking for remote working, i am Hard-working with strong organisational skills. Achieves company goals through planning and prioritisation.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

2
2
years of professional experience

Work history

Customer assistant

Morrisons
Cambourne, Cambridgeshire
01.2019 - 02.2021
  • Conducted employment and compliance checks.
  • Communicated courteously, confidently and clearly at all levels across organisation.
  • Worked with department managers to implement best practice strategies for employees.
  • Ran payroll processes and updated employee benefits details.
  • Maintained and updated employee files and records.
  • Understood importance of strict confidentiality at all times and handled confidential personal information.
  • Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
  • Created and distributed new starter packs for timely hiring completion.
  • Provided general administrative support by organising and improving filing systems and handling postage and shipping related to HR.
  • Produced monthly payroll documentation for roughly 150+ contracted employees.
  • Collated information for employee status reports, enabling payroll, performance and compliance reviews.

Customer assistant

Morrisons
Cambourne, Cambridgeshire
07.2017 - 02.2021
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Applied conflict management strategies to deescalate upset customers.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Handled cash and card payments with accuracy.


Clinical cleaner

Trojan
Cambridge, Cambridgeshire
07.2015 - 06.2017
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Communicated well with team across multiple locations.
  • Monitored cleaning supplies and ordered more when necessary.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Reported breakages to supervisor.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Correctly used colour-coded equipment.
  • Spot cleaned and sanitised high-touch areas.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Emptied and cleaned trash cans following procedures.
  • Adhered to health and safety regulations to maintain safe environment for customers.

Education

GCSEs -

Manor community college
Cambridge, Cambridgeshire
09/1985 - 05/1990

Skills

  • Team player
  • Exemplary customer service
  • Retail sales expertise
  • Keen problem solver
  • Self-motivated
  • Customer care
  • Data verification procedures
  • Dispute resolution
  • Data confidentiality
  • Payment processing
  • Transaction processing
  • Record maintenance
  • Empathetic
  • Attention to detail
  • Payroll administration
  • Communication skills
  • Time management

Timeline

Customer assistant

Morrisons
01.2019 - 02.2021

Customer assistant

Morrisons
07.2017 - 02.2021

Clinical cleaner

Trojan
07.2015 - 06.2017

GCSEs -

Manor community college
09/1985 - 05/1990

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Software

I have experience with Peoplesoft and Reflexis

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Carla Harrod