Casey Gillies
Edinburgh
Summary
Detail-oriented, loyal employee with administrative, customer service and organizational strengths. Strong communication and conflict resolution skills, dedicated to helping colleagues and customers.
Overview
4
4
years of professional experience
Work history
Trainee dispenser
Boots the Chemist
Edinburgh
2025.09 - Current
- Providing advice on over-the-counter medicines, ensuring a customer is getting the medication most suitable and safe for their health issue.
- Working with pharmacist to help provide prescriptions efficiently and safely.
- Following strict protocols surrounding dispensing prescriptions, selling OTC medicines and handling controlled drugs.
- Undertaken practical and theory training to ensure I am doing my job in line with the regulations and helping keep patients safe.
- Working under time constraints regularly, helping to ensure the pharmacy is running as efficiently as possible and patients are getting they're medications as soon as possible.
- Helping with patient queries and/or concerns over the phone.
- Problem solving regularly, trying to find the best solutions for patients and for the pharmacy itself.
- The handling and disposing of confidential patient information.
- Working under pharmacists and technicians to learn the correct process'.
- Preparing prescriptions accurately, safely and efficiently. Going through the correct steps and protocols to ensure this.
Customer assistant
Boots UK
Edinburgh
2022.07 - 2025.09
- Managed time effectively alongside team members to ensure smooth operations and task completion.
- Accurately handled store cash, dealing with the start and end of day bookkeeping and dealing with bi-weekly cash audits.
- Dealt with customer queries and problems efficiently and effectively to ensure customer satisfaction.
- Performed store open and close alone regularly, ensuring the store was secure overnight and prepared for the next morning.
- Monitored stock levels to avoid overstocking, stock-outs and store loss regarding theft.
- Handled cash and card payments quickly and efficiently to deal with large queues and guarantee customer satisfaction.
- Carried out regular building checks and food safety checks to ensure company regulations were being complied with.
Education
National 5 - English, Philosophy, Mathematics, Literacy
Forrester High School
EdinburghNational 4 - Biology, Psychology, Modern Studies
Forrester High School
EdinburghScottish Qualifications Certificate - First Aid, Communications, The Human Body
Edinburgh College
EdinburghSkills
- Conflict resolution aptitude
- Regulatory compliance
- Use of pharmacy software
- Cash handling
- Patience and tolerance
- Communication
Timeline
Trainee dispenser
Boots the Chemist
2025.09 - Current
Customer assistant
Boots UK
2022.07 - 2025.09
National 5 - English, Philosophy, Mathematics, Literacy
Forrester High School
National 4 - Biology, Psychology, Modern Studies
Forrester High School
Scottish Qualifications Certificate - First Aid, Communications, The Human Body
Edinburgh College