Umme Hani Pinki
London
Summary
Ambitious MSc International Business (Advanced Practice) graduate with hands-on pharmacy and healthcare experience; currently a Trainee Dispenser at Boots. Proven ability to accurately prepare prescriptions and provide patient-focused OTC consultations while maintaining compliance with pharmacy regulations. Previously improved client retention by 20% as a Key Account Executive; adaptable in multicultural teams and proficient in MS Office (Excel, PivotTables) to support administrative and operational tasks.
Overview
6
6
years of professional experience
Work History
Trainee Dispenser
BOOTS
London
07.2025 - Current
- Accurately prepare and label prescriptions under the supervision of a registered pharmacist.
- Provide safe and effective dispensing of medications while maintaining high attention to detail and adherence to pharmacy regulations.
- Offer excellent customer service by assisting patients with over-the-counter medications and general health queries.
Facilities Technician
WEST LONDON NHS TRUST
London
03.2024 - 07.2025
- Maintain cleanliness and sanitation across facilities, ensuring a safe and welcoming environment for staff and visitors.
- Support healthcare staff by organizing and managing facilities, demonstrating attention to detail and reliability.
- Adapt quickly to new standards and procedures in a healthcare setting, working effectively as part of a multicultural team.
Festive Colleague
TESCO
Twickenham, Isleworth
11.2024 - 12.2024
- Operated checkout tills efficiently, ensuring accuracy in scanning and processing transactions.
- Assisted customers at self-service checkouts, resolving technical issues and guiding them through the payment process.
- Delivered excellent customer service by addressing queries, managing complaints, and creating a welcoming environment.
Key Account Executive
SAJJ CORPORATION
Chittagong
02.2020 - 01.2024
- Developed and nurtured key client relationships by understanding needs and delivering tailored solutions to enhance client satisfaction.
- Responded to client inquiries and resolved issues efficiently, enhancing customer retention by 20%.
- Coordinated with team members to fulfil client demands and consistently achieve monthly sales targets, demonstrating effective teamwork and communication.
Education
MSc - International Business with Advanced Practice
ULSTER UNIVERSITY
09-2025
Skills
- Microsoft Office Suite
- Data analysis and reporting
- Customer service excellence
- Effective communication
- Problem solving skills
- Adaptability and flexibility
- Team collaboration
- Patient counseling
Personal Information
Hobbies: Traveling, Watching movies, Teaching & Presentation, Reading
Timeline
Trainee Dispenser
BOOTS
07.2025 - Current
Festive Colleague
TESCO
11.2024 - 12.2024
Facilities Technician
WEST LONDON NHS TRUST
03.2024 - 07.2025
Key Account Executive
SAJJ CORPORATION
02.2020 - 01.2024
MSc - International Business with Advanced Practice
ULSTER UNIVERSITY