Carrieanne Innes
Summary
Compassionate Care Assistant experienced in delivering high-quality support to clients with complex needs. Developed expertise through both professional roles and personal experience as a parent of children with learning difficulties. Focused on fostering client independence while managing individualized care plans and ensuring safe delivery of compassionate care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Assistant
Cel Care
Prudhoe, northumberland
07.2025 - Current
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with service users by providing continuous support and delivering the best possible client oriented care.
- Maintained clean, hygienic living environments to enhance comfort and safety for residents.
- Provided emotional support and companionship, fostering trust and improving residents' mental well-being.
- Engaged in respectful communication, respecting the dignity of those in our care.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Provided personalised care and support to residents, enhancing their quality of life.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Offered guidance on personal hygiene practices, promoting self-care skills.
- Conducted risk assessments to identify potential hazards within the care setting.
- Administered medication accurately, ensuring compliance with healthcare guidelines for optimal resident health.
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
Unit Manager
Prudhoe Castle First School
Prudhoe, northumberland
09.2018 - 12.2023
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Calculated ingredients needed to determine price for services and set budgets.
- Oversaw use of ingredients to plan for costs and minimise food waste.
- Closely monitored ingredient stock levels in supply rooms, promptly ordering more to keep steady products and consistent inventory.
- Managed budget forecasts and reports, ensuring accurate financial planning and cost control for all catering operations.
- Kept purchases and income reports stored on computer system to analyse numbers and ensure finances stayed within budgets.
- Organised seating arrangements, timeline to serve meals and beverages and clearing of tables, optimising event coordination.
- Managed and created allergen plans and menus to meet the needs of individual children with allergies. Meeting with parents to ensure needs are met.
Senior Sales Supervisor
Greggs
Prudhoe, northumberland
03.2013 - 08.2018
- Optimised sales methods to best acquire, develop and retain customers.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Conducted regular performance reviews, offering constructive feedback to enhance team productivity.
- Trained new staff on product knowledge, sales techniques, and customer service standards to maintain team expertise.
- Guided customer decisions with knowledge-based advice to ensure suitable product selection.
- Applied innovative upselling techniques to increase customer order value and encourage future purchases.
- Promoted sales and special offers for discounts and merchandise options.
- Implemented seasonal and special discounts, driving customer engagement through promotions.
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
- Processed transactions efficiently, handled cash and card payments, and issued receipts to ensure customer satisfaction.
Education
GCSEs - high school education
Blaydon Comp
Blaydon01-1997
Skills
- Personal care
- Medication administration
- Mobility assistance
- Elderly care
- Disability Care
- Activities of Daily Living (ADL) assistance
- Risk assessment
- Safety compliance
- Documentation accuracy
- First Aid
- Hoist operation
- Manual handling certification
- Food preparation
- Food hygiene understanding
- Care plan interpretation
- Client relationship management
- Time management
- Communication skills
- Teamwork
- Positive attitude
- Safeguarding knowledge
Certification
- First aid certified
Timeline
Care Assistant
Cel Care
07.2025 - Current
Unit Manager
Prudhoe Castle First School
09.2018 - 12.2023
Senior Sales Supervisor
Greggs
03.2013 - 08.2018
GCSEs - high school education
Blaydon Comp