Carol Walker
Crewe,Cheshire
Summary
Organizational skills and customer-focused mindset drive effective team leadership and conflict resolution. Strong communication and problem-solving abilities enhance project management and team coordination. Prepared to excel in ceremonies officer role with a commitment to high standards and satisfaction.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work history
Saturday Service Manager
Chance Changing Lives
Crewe, Cheshire East
2023.11 - Current
- Organise team of 36 volunteers each Saturday afternoon to provide freshly cooked meals and ensure very person feels valued .
- Coordinated services ensuring support and guidance for vulnerable adults.
- Facilitated community engagement through meal support initiatives.
- Managed budget effectively.
- Ensured well-being and safety of volunteers and service users.
- Adhered to legal requirements regarding health and safety and environmental health.
- Maintained accurate records to support funding applications.
Kitchen assistant
Wishing Well
Crewe, Cheshire East
2021.12 - 2023.11
- Cooking between 90 and 200 meals for delivery and lunch groups
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Stored ingredients properly, extending their freshness dates significantly.
- Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
Pub Owner
self employed
Calne, Wiltshire
2017.08 - 2019.11
- Resolved conflicts professionally amongst staff members or customers, maintaining a harmonious work environment.
- Boosted customer satisfaction with consistent quality control measures.
- Negotiated contracts with suppliers, reducing overall costs.
- Created a strong brand identity through innovative marketing strategies.
- Coordinated special events, enhancing brand awareness in the local community.
- Developed new business opportunities for increased market reach.
- Fostered relationships with key stakeholders, leading to valuable partnerships.
Sales Planner and Analyst
MAN Truck and Bus
Swindon, Wiltshire
2011.02 - 2017.06
- Collating Sales and vehicle registration data and creating and allocating Sales targets
- Develop Customer and Sales history data base
- Contributed to team projects by providing key analytic insights.
- Achieved more effective forecasting with advanced statistical techniques.
- Created comprehensive reports, aiding in strategic planning.
- Represented MAN for SMMT (govenment advisory body)
- Identified trends in sales data to improve marketing strategies.
- Assimilated technical and non-technical information swiftly, enhancing problem-solving capabilities.
- Facilitated client meetings to discuss and interpret analysis findings.
Education
CQSW - Social Work
Bangor Technical College
Bangor, Gwynedd 1980.09 - 1982.05
Skills
- Counselling (level 2)
- Food hygiene (level 3)
- Conflict management
Affiliations
- I enjoy DIY upcycling and sewing. Exploring new places and learning new skills
References
References available upon request.
Timeline
Saturday Service Manager
Chance Changing Lives
2023.11 - Current
Kitchen assistant
Wishing Well
2021.12 - 2023.11
Pub Owner
self employed
2017.08 - 2019.11
Sales Planner and Analyst
MAN Truck and Bus
2011.02 - 2017.06
CQSW - Social Work
Bangor Technical College
1980.09 - 1982.05