Summary
Overview
Work history
Education
Skills
Timeline
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Jamie Robinson

Wandsworth,South London

Summary

10 years intentionally focused on frontline specialist positions in homelessness, with a history of leading inter-continental teams in isolated rural villages in India. I have gone from changing the livelihoods of communities abroad to working within my own to enhance and be a part of positive change for those who require additional support.


A strong track record of creating service level agreements, running young adults services and assisting in discharge procedures from hospital, I not only support those most vulnerable but advocate for systems change. I have demonstrative experience of strong caseload management, team leading, organising allocation traffic in a large hostel and a person-led/strength-based approach to working methods.


Adept at creating and guiding on rapid pathways for individuals in crisis and committed to promoting healthy boundaries and building valuable partnerships to enhance client outcomes and service capability/achievement.

Overview

7
7
years of professional experience

Work history

Service Manager - Young Peoples Services

Single Homeless Project
Greenwich
03.2025 - Current
  • Service Manager of a staff team of 13. Encompassing Young Peoples Workers, Night Staff, Day/Night Concierge and Youth Opportunities Co-Ordinator - along with a bank of locum staff.
  • Responsible for the smooth running of 8 properties, housing thirty-six 16-25 year olds of varying degrees of support needs.
  • Liaising with social care managers in order to ensure co-produced work between services to ensure residents are working towards independent accommodation through local authority.
  • Decision making of service suitability and working with social care and local authority partners to ensure victims of violence or young people at risk to others are placed according to their needs.
  • Rota management systems - organising shift delivery, sickness, annual leave and ensuring cover for shifts when necessary.
  • Weekly commissioner meetings, working to stringent KPIs and required service outcomes.
  • Ensuring building maintenance and management are dealt with promptly through the relevant organisational teams in order to be compliant with health and safety policies.
  • Void turn-around and repairs in a timely manner to ensure traffic through services result in minimal loss due to vacant rooms.
  • Pulling and analysing of reports, ensuring staff compliance to training, casework, support planning and health and safety of all buildings.
  • Ensuring corrective actions to service provision are made clear following incidents or safeguarding concerns.
  • Supervisions of all contracted staff working within the service.
  • Team meetings, actions and service change following points raised.

Housing Lead - Homelessness Inclusion Team

St Georges Hospital
London
12.2023 - 03.2025
  • Leading on housing advice and training within a major trauma hospital in South London.
  • Liaising with wards, clinicians, nurses and discharge coordinators to optimise safe discharge of homeless patients into safe and suitable accommodation.
  • Working with 5 boroughs surrounding hospital grounds to complete applications to housing departments and providing all relevant documentation to bolster need for priority placement.
  • Creating and delivering hospital discharge policy plans to Wandsworth Council.
  • Working within a multi-disciplinary team of very experienced individuals who are specialists in their areas, to maximise effective housing strategies and patient navigation while in and out of hospital.
  • Fostering, finding and strengthening partnerships with housing providers and pathways. Led on information sharing with all other hospital Pathway teams on accommodation providers/pathways to positively impact other teams opportunities for their patients.
  • Addressing health inequalities within patient group and advocating for longer stays in hospital for those most vulnerable. Focus of external and internal team implementation to maximise impact and access to services.
  • Leading on decisions and pathways based on housing and supervising colleagues approaches to local authorities in terms of application of housing law and formulation of advocacy.
  • Training clinicians and discharge coordinators not only on housing pathways but on breaking down stigma and how to intentionally work with people who face plights of not only homelessness; but addiction, immigration and other social morbidities.

Complex Needs Street Engagement Adviser

Connections At St Martin’s
Westminster, London
03.2022 - 12.2023
  • Carrying caseloads of 12 very high-support individuals who face multiple disadvantage barriers with 50% being part of the T1000 cohort within Westminster.
  • Regularly joint approach shifts with health services (NHS Homeless Health Service and Turning Point Drugs Service) to engage individuals rough sleeping to address needs at point of contact to take services to those unable to access them.
  • Recognising need for and leading on multi-disciplinary task-force meetings (MDTs) for clients. Promotion of client involvement in these MDT's to express their own needs.
  • Working with commissioners within Westminster to source, refer to and allocate into a variety of accommodation options.
  • Carry out a pre-treatment model which is currently used as a flagship form of working with those most entrenched within the UK, whereby a primary focus on actions before engagement is key. A trailblazer approach to T1000 clients.
  • Relationship curating, strengthening and challenging with a variety of services that impact opportunities that homeless people are given.
  • Innovated adaptation of working depending on clients' journey with pathways being led by their needs and own awareness. This could be from scripting, access to health care, to social inclusion avenues.
  • Implementing 'Team Around Me' methods of approach where client involvement and presentation is key with other professionals - to focus on clients views and needs.

Housing Crisis Rapid Intervention Worker

KCAH
Kingston Upon Thames, Surrey
08.2018 - 03.2022
  • Operating a busy drop in service for people without a home who are in crisis, with over 145 positive housing outcomes in the final 12 months of employment.
  • Average caseload of over 35 people with a variety of needs, including dual diagnosis, prison leavers, unregistered migrants, employment/training, housing, mental health, addiction and learning needs.
  • Application of Homeless Reduction Act 2017 in order to strongly advocate for those who meet priority need with local authority.
  • Delivering a personal curated service to clients with 95% positive housing/homelessness prevention outcomes. Some of which need ongoing intensive support work with an aim to reduce effects of homelessness by reintroducing people back into wider society.
  • Cultivating/strengthening relationships with partners of the service which then positively increase options for socially excluded groups.
  • Mental Health Lead for 3 years within organisation to address internal stigma and to promote positive practice ongoing. Quarterly mental health questionnaires distributed, analysed and delivered. Lead on Mental Health Policies and strategy plan curated for the organisation.
  • Implementation and leading of Reflective Practice within organisation - regular staff sessions.
  • Recognised gaps in provision for refugees and led on a new service level agreement with main referral port, alongside an asylum service as a joint initiative. Resulted in the majority of limited-English speaking clients to be accepted into an accommodation pathway that otherwise was considered unsuitable. Reduced rough sleeping numbers of limited English speakers considerably.

Education

Higher National Diploma - BTEC National Diploma in Uniformed Public Services

Burnley College
Burnley
06.2009

Skills

  • Accredited Counselling Level 2 - Qualified
  • Partner service-level agreement orchestration
  • Hospital discharge protocol deliverance w/ local authority
  • Training of consultants, doctors and clinicians - health & homelessness
  • Therapy program sourcing/funding/introduction/application
  • Organisational Mental Health lead - 3 years
  • Project and team management in developing country - 1 year
  • 6 months training in resiliency with a personal coach
  • Mental and Physical Health First Aid Qualified
  • Suicide Prevention trained
  • Facilitator of Reflective Practice - 2 years
  • Strong focus on partnership building with a deep understanding and evidence of its worth and benefits

Timeline

Service Manager - Young Peoples Services

Single Homeless Project
03.2025 - Current

Housing Lead - Homelessness Inclusion Team

St Georges Hospital
12.2023 - 03.2025

Complex Needs Street Engagement Adviser

Connections At St Martin’s
03.2022 - 12.2023

Housing Crisis Rapid Intervention Worker

KCAH
08.2018 - 03.2022

Higher National Diploma - BTEC National Diploma in Uniformed Public Services

Burnley College

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