Carol Auston
Durham
Summary
Dedicated, experienced Business Support and Finance Administrator with proven track record of over 30 years in financial operations, overseeing a variety of administrative support, and organisational efficiency. I'm self-motivated to consistently provide first-class results in line with deadlines. I adapt well to independent and team working.
Overview
32
32
years of professional experience
Work history
Administrator
Spire Healthcare
Seaham, Durham
04.2025 - Current
- Scheduling outpatient appointments for patients via telephone
- Investigate and resolve enquiries proactively to enhance patient experience
- Liaise with patients, insurers, consultants, and primary care practitioners to facilitate care
- Record all appointment information accurately on IT systems and databases
- Ensure confidentiality in data processing in accordance with GDPR and organisational policies
Business and Finance Support Administrator
TGA Consulting Engineers LLP
Durham
01.2023 - 03.2025
- Manage monthly billing cycles
- Oversee credit control operations, implementing strategic measures to minimise outstanding debts and maintain positive client relationships
- Coordinated outsourced payroll activities
- Process and verify staff expenses, identifying cost saving opportunities
- Manage petty cash transactions
- Handle all payment procedures
- Handle cash flow spreadsheet updates and invoice tracking
- Ensure timely updates of payment schedules
- Collaborate with directors and engineers to enhance operational efficiency
- Type specifications, reports and letters
- Handle incoming calls efficiently
- Handle incoming and outgoing correspondence
Office Manager
TGA Consulting Engineers LLP
Durham
09.2008 - 12.2022
- Processed expense claims and managed petty cash, maintaining accurate financial records.
- Managed daily office operations.
- Coordinated diaries, scheduled meetings, and arranged travel for senior management and engineers.
- Managed office supplies, negotiated with suppliers and placed orders to maintain stock levels.
- Administered HR duties, including maintaining employee records, processing conditions of employment, new starter paperwork, and overseeing payroll activities.
Receptionist
T G Armstrong and Partners
Durham
02.1998 - 08.2008
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Welcomed guests and clients in friendly, positive manner.
- Typed up letters, specifications, and reports.
Office Junior
T G Armstrong and Partners
Durham
10.1993 - 01.1998
- Handled all incoming and outgoing correspondence.
- Promptly and efficiently dealt with all tasks assigned by senior office staff.
- Distributed internal correspondence and documents, enhancing office communication and efficiency.
- Utilised project filing, ensuring quick access to needed documents.
Education
RSA I - Word Processing, Typewriting Skills
New College Durham
DurhamKey Colleges
GCSE Level -
Durham Gilesgate Comprehensive School
Skills
- Discretion and confidentiality
- Invoicing
- Communication
- Organisation and prioritisation
- Knowledge in a range of computer packages, including Word, Excel, Outlook, PowerPoint, SharePoint, SAP
- Administrative support
References
Available upon request
Personal Information
In my personal time, I enjoy family time, socialising with friends, walking and travelling.
I hold a full valid driving licence.
Timeline
Administrator
Spire Healthcare
04.2025 - Current
Business and Finance Support Administrator
TGA Consulting Engineers LLP
01.2023 - 03.2025
Office Manager
TGA Consulting Engineers LLP
09.2008 - 12.2022
Receptionist
T G Armstrong and Partners
02.1998 - 08.2008
Office Junior
T G Armstrong and Partners
10.1993 - 01.1998
Key Colleges
GCSE Level -
Durham Gilesgate Comprehensive School
RSA I - Word Processing, Typewriting Skills
New College Durham