Carmen Kunman
Chichester,West Sussex
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
40
40
years of professional experience
Work history
Director
Brand Consultancy Services Limited
Chichester, West Sussex
09.2013 - Current
- Supervised staff training programmes with focus on skill enhancement.
- Led team to streamline operations by implementing new strategies.
- Managed negotiations with clients to secure profitable contracts.
- Enhanced productivity through innovative management techniques.
Director / Proprietor
Lambretta Retail Limited
Northampton, Northamptonshire
08.2003 - 07.2012
- Initiated business development activities, expanded client base.
- Fostered a positive work environment, increased employee morale.
- Implemented operational changes for improved efficiency.
- Enhanced productivity through innovative management techniques.
- Supervised staff training programmes with focus on skill enhancement.
- Drove process improvements, optimised workflow efficiency.
- Established solid partnerships for enhanced market presence.
- Directed team to deliver high-quality customer service.
- Introduced new marketing campaigns, boosted brand image.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
Design manager
Lambretta Licensing limited
Northampton, Northamptonshire
11.1999 - 07.2003
- Implemented user-centred design approach, improved customer engagement significantly.
- Liaised with external agencies for quality graphic production.
- Encouraged use of modern technologies within the team, kept pace with industry advancements and trends.
- Enhanced brand consistency by implementing innovative design strategies.
Customer service representative
Barclays Bank PLC
Northampton, Northamptonshire
05.1994 - 07.1999
- Assisted customers in making informed decisions by providing detailed product information.
- Participated in team meetings sharing best practices for improving service delivery.
- Provided top-notch support for increased customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Collaborated with sales team to maximise product visibility and sales.
- Facilitated customer loyalty programmes to enhance customer retention.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Customer service representative
Carlson Marketing Ltd
Northampton, Northamptonshire
02.1986 - 12.1992
- Trained new hires, boosting productivity and efficiency on job floor.
- Mitigated conflicts by delivering timely solutions to customer disputes.
- Managed high volume of inbound calls to resolve customer issues promptly.
- Provided exceptional support that enhanced customer satisfaction.
Education
GCSEs -
Lings Upper School
Northampton, NorthamptonshireSkills
- Leadership acumen
- Effective mentoring
- Crisis management expertise
- Visionary thinking
- Customer Service
- Persuasive negotiation
- Staff development
- Product launches
- Clientbase development
- Brand development
- Executive communication
- Interpersonal savvy
Timeline
Director
Brand Consultancy Services Limited
09.2013 - Current
Director / Proprietor
Lambretta Retail Limited
08.2003 - 07.2012
Design manager
Lambretta Licensing limited
11.1999 - 07.2003
Customer service representative
Barclays Bank PLC
05.1994 - 07.1999
Customer service representative
Carlson Marketing Ltd
02.1986 - 12.1992
GCSEs -
Lings Upper School