Carlos Alberto (Carl) Das Neves Vieira
Nottingham,Nottinghamshire
Summary
Dedicated Receptionist with extensive experience in administrative roles within customer-focused environments. Demonstrates strong organisational skills and effective task prioritisation, ensuring timely support for staff and customers. Committed to maintaining security and delivering high-quality results through proactive collaboration and resourcefulness.
South African educated and main home language is English and is quite fluent in Portuguese (spoken and written) and spent fourteen years living in Praia da Rocha in Portugal before settling down in Nottingham with his late mother who had cancer at the time.
Overview
18
18
years of professional experience
Work History
Night Porter
Britannia Hotel
Nottingham
12.2024 - 02.2026
- Conducted patrol checks for Cogard to ensure safety and security
- Conducted health and safety checks to ensure compliance and safety standards
- Ensured cleanliness of hotel main areas during evening quiet periods for optimal guest experience
- Night duties including: Reception, including CCTV as well as attending to calls
- Attended to service users' requirements to enhance guest satisfaction
- Producing key cards
- Making up of sheet bundles
- Helping out during Ramadan with already produced meals
- The reason to seek other work is for more hours and to look for new long-term challenges.
Reception Officer
Nottingham Trent University
Nottingham, Nottinghamshire
05.2008 - 08.2024
- Greeted and assisted students, staff, and visitors, ensuring a safe and secure environment in line with health and safety regulations.
- Welcomed visitors, students and staff in friendly, positive a manner.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Facilitated check-in and check-out for guests, enhancing customer satisfaction while ensuring they were informed of fire evacuation procedures.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Processed incoming and outgoing post, ensuring timely distribution and collection for operational efficiency.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- I get involved in Fire Evacuations, ensure that safety is always a priority above all.
- We ensuring that First Aid is always at hand when in need and I open the buildings in the morning shift and lock the same at the end of closing time.
- We work with our Security to ensure the safety of our Community at all times.
- We also work with our maintenance teams to ensure everything is in working order as well work with our Health and Safety teams to ensure everything we have falls under the correct conditions.
- Reorganised fire evacuation radios to enhance communication and safety, enabling Fire Marshals to control exits effectively during evacuations.
- Implemented feedback mechanisms for visitors, collecting insights to improve reception services continually.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Troubleshot minor technical issues with office equipment, reducing downtime and maintaining operational efficiency.
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Organized courier services for urgent document delivery, ensuring secure and timely dispatch and receipt.
- I do work with the different Schools, in this case the School of Law as well as the School of Social Sciences and the School of Humanities that deal with Centre of Broadcasting and Journalism.
- I have worked for the Nottingham Trent University since 2008 and during these past sixteen years, I worked in various sites in both Campus on the NTU in the City and Clifton Campus.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
Education
Diploma of Higher Education - Cobol Computer Programmer
Johannesburg Technical College
Johannesburg, South Africa01-1982
Skills
- Facility safety
- Emergency response
- Access control
- Incident management
- Organizational efficiency
- Business operations understanding
- Administration
- Data input
- Correspondence management
- Switchboard operating
- Multitasking and prioritization
- Work efficiency
- Telephone communication
- Effective Communication
- Customer Service
- Friendly customer service
- Greeting customers
- Complaint resolution
- Resolving conflict
- Interpersonal communications
- Listening skills
- Calm under pressure
- Team building
- Time management
- Willingness to learn
- Excellence commitment
- Customer focused
- Public relations
- Professional demeanor
- Conflict resolution
- Health and safety
- Administrative support
- Customer service
- Health and safety
Languages
English
Advanced
C1
Portuguese
Advanced
C1
Afrikaans
Elementary
A2
Zulu
Beginner
A1
Tswana
Beginner
A1
Custom Section
Portuguese Nationality, Passport holder by birth even though I was brought up and English educated in South Africa.
Share Code :
WKM 8ZD 7C8 (This code is valid until 26 July 2026)
Hobbies and Interests
- I am an Historian for the South African Railway Heritage and as an Historian, I do get
called out to help with research and my work, photographs have appeared in printed
material. I contribute to the SAHRA, a Heritage Government agency. - I am an administrator for two related FaceBook Groups on the Railway Heritage in South Africa and recently helped a well known South African Preservation group identify a 1910 built very rare Branch-line single dining car for their Historic Collection.
Timeline
Night Porter
Britannia Hotel
12.2024 - 02.2026
Reception Officer
Nottingham Trent University
05.2008 - 08.2024
Diploma of Higher Education - Cobol Computer Programmer
Johannesburg Technical College