JABES OCHIENG
Aberfoyle,Stirlingshire
Summary
Dedicated professional with expertise in night reception operations and guest record management, ensuring seamless check-in and check-out processes. Proficient in facility inspections, maintenance, and security procedures, with a strong focus on fire safety training and night shift policy enforcement. Demonstrate exceptional customer service skills while managing cleaning, sanitation tasks, and laundry organisation. Career goals include advancing within the hospitality industry to enhance operational efficiency and guest satisfaction. Ready to use and develop communication, organisational, and multitasking abilities in Prisons Operations Officer role.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Night porter
Gartmore House
Gartmore, Stirling
2023.02 - Current
- Performed minor maintenance tasks, ensuring smooth hotel operations.
- Kept records of all actions performed during shift, increasing transparency and accountability among staff members.
- Dealt with emergencies calmly which resulted in minimal disruption in services.
- Maintained cleanliness of common areas to improve hotel standards.
- Ensured security by patrolling premises throughout the night.
- Prepared conference rooms before meetings for smooth business proceedings.
- Managed early morning breakfast setup, improving dining room efficiency.
- Assisted guests with luggage, enhancing their stay experience.
- Conducted regular rounds of the property to ensure safety and security of guests and staff members alike.
- Responded promptly to guest queries for improved customer relations.
- Settled accounts accurately upon guest checkout, demonstrating attention to detail.
- Handled keys securely; helped maintain orderliness in all processes.
- Facilitated room service orders timely; enhanced guest satisfaction levels.
- Coordinated with day staff about any incidents or issues noted whilst on duty.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Checked fire alarms periodically with utmost vigilance for ensured safety measures within the hotel setting.
- Provided excellent customer service for overall guest satisfaction.
- Maintained safety and security at night, reporting suspicious persons, activities and hazardous conditions to supervisor.
- Oversaw night operations of [Number]-room property to guarantee guest satisfaction and safety.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
KABARAK UNIVERSITY
NAKURU CITY KENYA 2010.01 - 2013.12
Skills
- Record management and guest details
- Night reception operations
- Facility inspections and maintenance
- Cleaning and sanitation tasks
- Laundry management and organization
- Basic computer skills
- Security procedures knowledge
- Check-In and check-out process
- Fire safety training
- Customer Service
- Night shift policy enforcement
Affiliations
- Cooking and sampling new foods
Accomplishments
Joined the communications team of the Local Glasgow SDA church that has helped in improving the operations of the communications department by streamlining operations system management and organisation.
Attended an In House training on Fire safety and Basic First Aid in CPR attaining =basic knowledge for day to day use.
Languages
English
Fluent
Swahili
Proficient (C2)
References
References available upon request.
Timeline
Night porter
Gartmore House
2023.02 - Current
Bachelor of Science - INFORMATION TECHNOLOGY
KABARAK UNIVERSITY
2010.01 - 2013.12