Adebambo Olowojoba
Rotherham,South Yorkshire
Summary
Highly skilled professional with extensive experience in hospitality and healthcare environments. Demonstrates exceptional patience, tolerance, and stress resistance while excelling in conflict mediation and guest relations. Proficient in room preparation techniques, cleaning proficiency, and facility upkeep, ensuring a high standard of service. Adept at handling complaints, maintaining records, and managing documentation with precision. Expertise in night-time reception, concierge services, and night audit procedures. Committed to health and safety protocols including fire safety training, infection control protocols, and hazardous waste safety. Career goal: To leverage comprehensive skills in a dynamic role that enhances operational efficiency and guest satisfaction.
Overview
2
2
years of professional experience
Work History
Night porter
The Sandpiper hotel
Chesterfield, Derbyshire
05.2023 - 09.2024
- Sorted mail and delivered it to relevant rooms, aiding communication between guests and external contacts.
- Prepared conference rooms before meetings for smooth business proceedings.
- Ensured security by patrolling premises throughout the night.
- Responded promptly to guest queries for improved customer relations.
- Checked fire alarms periodically with utmost vigilance for ensured safety measures within the hotel setting.
- Kept records of all actions performed during shift, increasing transparency and accountability among staff members.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Provided excellent customer service for overall guest satisfaction.
- Conducted regular rounds of the property to ensure safety and security of guests and staff members alike.
- Monitored CCTV regularly for maintaining security in the premises.
- Managed early morning breakfast setup, improving dining room efficiency.
- Performed minor maintenance tasks, ensuring smooth hotel operations.
- Processed various payment types, including room charges, cash, checks, debit and credit with [Number]% accuracy.
- Organised guest transport to support smooth airport transfers.
- Created newsletters, brochures and social media posts to promote hotel services.
- Actioned special requests to elevate guest stays.
- Reconciled floats and administered petty cash systems.
- Planned schedules to support consistent service delivery and reception coverage.
- Instructed maintenance staff to service rooms with known issues.
- Posted new charges to customers' rooms and compiled itemised statements.
- Provided local attraction and event information for enhanced hotel stays.
- Managed incoming calls effectively using switchboard systems.
Kitchen assistant
The Sandpiper hotel
Chesterfield, Derbyshire
09.2022 - 04.2023
- Cleaned utensils, achieving a more efficient work environment.
- Improved kitchen efficiency by assisting in food preparation tasks.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Unloaded deliveries promptly for immediate storage and use of fresh produce.
- Helped in the plating of dishes for enhanced visual appeal and presentation.
- Prepared ingredients for increased speed of cooking process.
- Washed dishes quickly after meals service to free up space in the kitchen area.
- Ensured proper waste disposal to maintain a hygienic kitchen environment.
- Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
Education
Master of Science - Psychology
Sheffield Hallam University
Sheffield 09/2021 - 01/2023
Bachelor of Arts - International Relations
ESEP LE BEGER UNIVERSITE
Republique de benin 04/2010 - 07/2015
A-Levels - Art
Babcock High School
Ogun State, Nigeria 09/2003 - 07/2009
Skills
- Patience and tolerance
- Room prep techniques
- Conflict mediation
- Stress resistance
- Cleaning proficiency
- Basic computer literacy
- Waste disposal knowledge
- Locksmithing basics
- Facility upkeep
- Courtesy etiquette
- Laundry operations
- Room inspection
- Check-In and check-out process
- Maintaining records
- Night-Time reception
- Documentation management
- Complaint handling
- Equipment operation
- Guest relations
- Room rate variance reporting
- Concierge services
- Night audit procedures
- Room security checks
- Fire safety training
- Patient transporting
- Hospital security
- Following instructions
- Medical terminology understanding
- Patient service
- Fire alarm testing
- Hazardous material handling
- Hospital bed transport
- Portering chair transport
- Infection control protocols
- Daily living assistance
- Health and safety adept
- Thorough disinfecting
- Tact and diplomacy
- Hazardous waste safety
Timeline
Night porter
The Sandpiper hotel
05.2023 - 09.2024
Kitchen assistant
The Sandpiper hotel
09.2022 - 04.2023
Master of Science - Psychology
Sheffield Hallam University
09/2021 - 01/2023
Bachelor of Arts - International Relations
ESEP LE BEGER UNIVERSITE
04/2010 - 07/2015
A-Levels - Art
Babcock High School
09/2003 - 07/2009
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