Carla Chioreanu
Northampton,Northamptonshire
Summary
Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Cocktail bartender
Events
London, United Kingdom
2022.09 - 2023.12
Waiter bartender
Bill's Restaurant
London, United Kingdom
2022.10 - 2023.10
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Refused drinks service to guests without appropriate proof of age.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained bar stocks, replenishing daily as necessary.
- Achieved consistently high sales averages by constantly upselling guests on premium liquors.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Bar manager
Living Pub
Cluj-Napoca, Romania
2022.03 - 2022.09
- Planned staffing levels based on evolving service demands.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Drove sales by devising and promoting unique events, seasonal specials and promotional offers.
- Strategised long-term business needs by gathering guest relations feedback for process improvements.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Mitigated health risks and reduced safety hazards by creating clear cleaning and sanitisation schedules.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Led team to deliver outstanding hospitality operations.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Negotiated supplier contracts, managed budgets and controlled inventory.
- Coordinated smooth and consistent table service for up to [Number] guests.
- Resolved guest complaints efficiently and professionally while maintaining positive customer environment.
Waiter
Chios Social Lounge
Cluj-Napoca, Romania
2018.05 - 2021.12
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
Education
Diploma of Higher Education - Dance
Liceul de Coregrafie si Arta Dramatica Octavian S
Romania 2015.09 - 2019.06
Skills
- Bar health and hygiene protocols
- Food service
- Creative mixology
- Problem solving
- POS systems and credit card terminals
- Pouring techniques
- Cocktail list development
- Hospitality customer service
- Suggestive selling
- Marketing and sales experience
- Beer, wine and cocktail service
- Inventory control
- Strong communication
- Employee training
Languages
Romanian
Native
English
Fluent
Timeline
Waiter bartender
Bill's Restaurant
2022.10 - 2023.10
Cocktail bartender
Events
2022.09 - 2023.12
Bar manager
Living Pub
2022.03 - 2022.09
Waiter
Chios Social Lounge
2018.05 - 2021.12
Diploma of Higher Education - Dance
Liceul de Coregrafie si Arta Dramatica Octavian S
2015.09 - 2019.06