Onur AKTEN

• Cocktail Service Excellence: Delivered exceptional cocktail experiences with impeccable presentation, providing a unique and memorable service in one of the city’s most iconic rooftop bars, known for its breathtaking views and exclusive ambiance.

• Sales & Guest Satisfaction: Regularly exceeded targets for drink sales and guest satisfaction set by management.

• Service Efficiency: Improved service speed by mastering multitasking during peak hours without compromising on quality.

• Bar Maintenance: Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

• Health & Safety Compliance: Followed strict health and safety guidelines while handling glassware and bar equipment, maintaining a safe working environment.

• Event Organisation: Organised special events, corporate lunches, and functions, providing seamless service and exceptional experiences.

• Sales & Inventory Management: Analysed sales and customer trends to efficiently manage beverage and equipment stock, ensuring optimal inventory levels.

• Personalised Service: Greeted customers by name, recalling their preferred drinks and special requests, offering personalised service.

• Quality Control & Presentation: Maintained high standards in bar setup, presentation, and drink preparation, enhancing overall guest satisfaction.

• Guest Experience & Profitability: Cultivated a welcoming atmosphere that encouraged guests to extend their visits, boosting profitability.

• Transaction Management: Managed cash payments and handled transactions using Point Of Sale (POS) systems, ensuring accuracy.

• Signature Cocktail Crafting: Mastered and expertly crafted a seasonal menu of up to 12 signature cocktails, ensuring consistency and creativity in every drink.

• Menu Development & Innovation: Created seasonal food and beverage menus based on mixology techniques, offering unique and creative experiences.

• Workshop Organisation: Organised cocktail sauce and syrup workshops, empowering cocktail enthusiasts to recreate signature drinks at home.

• Training & Presentation Enhancement: Provided training on various garnish cutting techniques, enhancing presentation and elevating the guest experience.

• Event Experience: Regularly served at high-profile events featuring Turkey’s most renowned artists, honing my ability to provide fast, high-quality service under pressure in a leading concert venue, while maintaining a professional atmosphere for guests.

• Inventory Management: Managed beverage stock levels and conducted regular inventory checks to ensure adequate supplies for events, improving efficiency and reducing waste.

• Bar Preparation: Oversaw the preparation and set-up of 4 bar stations, ensuring all ingredients and beverages were ready for service before each event.

• Team Collaboration: Worked with a team of bartenders to ensure smooth service during performances, handling high guest demand and maintaining satisfaction.

• Service Quality: Prepared and served a variety of drinks, including cocktails, beer, wine, and non-alcoholic beverages, providing fast, high-quality service during busy events.

• Health & Safety Compliance: Followed health and safety regulations, maintaining cleanliness and organisation, and ensuring a safe environment for all attendees.

• Sales & Revenue Achievement: Achieved record-breaking beer sales in the Aegean Region, with over 60,000 beers sold in just 6 months.

• Menu Development & Innovation: Developed innovative cocktail menus and unique presentation styles that contributed to enhancing the local bar culture.

• Atmosphere & Event Coordination: Assisted in creating a vibrant atmosphere through live music performances every evening, including Jazz Nights, DJ Sets, and Experimental Percussion Sessions.

• Operational Management & Preparation: Ensured the bar area was fully prepared each day, including cleaning, restocking, and arranging supplies and equipment to meet daily demands.

• End-of-Day Procedures & Maintenance: Performed end-of-day clean-up and reset procedures, ensuring the bar was ready for the following day’s operations.

• High-Volume Service Excellence: Delivered exceptional service at one of the city’s oldest and most iconic venues, managing high customer traffic during peak hours, and ensuring smooth transitions across different operational phases (morning, lunch, evening shifts).

• VIP & Exclusive Event Service: Provided personalized attention and tailored service for VIP guests at private functions, ensuring a premium experience for exclusive events.

• Adaptability to Diverse Venues: Successfully mixed alcoholic and non-alcoholic drinks according to the varying concepts of the venue (Beach Club, Restaurant, Nightclub), maintaining consistency in quality while adapting to changing beverage menus throughout the day.

• Creative Cocktail Crafting: Designed and served innovative and signature cocktails, contributing to the bar’s reputation for unique offerings and enhancing guest experience with custom drinks.

• Fast-Paced, Seasonal Environment: Thrived in a dynamic, seasonal environment at one of the most popular hotspots in the city, showcasing the ability to work efficiently under pressure while maintaining high service standards.

• Seamless Operational Transitions: Played a key role in ensuring smooth operational flow during different shifts, contributing to the overall success of service during high-demand periods.