Agnieszka Wilk
Bristol
Summary
An honest, enthusiastic, energetic person. Very hardworking, always seeking to reach targets, staying focused even under high pressure. Excellent team player. Fully adaptable, reliable and conscientious. Working on a highest level of service.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Cocktail bartender
The Rummer Hotel
Bristol
07.2024 - Current
- Kept bar fully stocked at all times to meet customer demands efficiently.
- Handled cash transactions for smooth checkouts.
- Delivered efficient service during peak hours, maintaining high standards of quality.
- Created visually appealing garnishes for cocktails, enhancing presentation standards.
- Acquired complete knowledge of drink menus to offer appropriate suggestions and upsells when required.
Cocktail bartender
Aluna
Bristol
10.2024 - 02.2025
Bartender
Bristol Old Vic
Bristol
02.2022 - 12.2024
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Serving with the highest standards to make sure all customers are happy.
Bar supervisor
University of Bristol
Bristol
02.2024 - 07.2024
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Trained staff for improved service quality and professionalism.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Assisted in menu development, considering current trends and customer preferences.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
Door Supervisor
Limitless Security
Bristol
08.2022 - 07.2024
- Working as a door supervisor in various pubs, clubs and bars (Kongs, Beer Emporium, The famous royal navy volunteer, Trinity centre)
- Carried out visitor screening and searches to enforce compliance with established policies.
- Handled ID checks using company system, managing customer access or denial in line with company policy.
- Used approved techniques to defuse conflict and remove unruly guests.
Bar Supervisor
The Beer Emporium
Bristol
10.2022 - 10.2023
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
Cocktail Bartender
The Bootlegger
Bristol
02.2022 - 07.2022
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Memorised extensive menu and meticulously crafted cocktails to meet exceptional quality standards.
- Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.
- Performed with professionalism and focus on quality at all times.
Duty Manager
The Crown
Bristol
06.2021 - 01.2022
- Set up whole new bar before big opening
- Oversaw line cleaning and cellar management.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Displayed products on shelves and displays to encourage purchases.
Door Supervisor
AJ Security
Bristol
10.2020 - 05.2021
Bartender Waiter
The Farm
Bristol
08.2020 - 05.2021
Bartender
The Lanes
Bristol
09.2019 - 05.2021
Bartender
Mbargo
Bristol
09.2019 - 12.2019
Bartender
Antix
Bristol
01.2019 - 09.2019
African Hairdresser
Comfort's
Bristol
07.2015 - 07.2019
Grill chef Supervisor
Gourmet Burger Kitchen
Bristol
08.2017 - 02.2019
Skills
- Team leadership
- Attentive customer service
- Bar management
- Hygiene regulation adept
- Mixology
- Beer, wine and cocktail service
- Exemplary hygiene standards
- Bar security
- Problem solving
Certification
- SIA Door Supervisor
- Basic handcuff Training
- Drug Awareness & Harm Reduction
- Emergency First Aid at Work
- IBD Essentials in Brewing
- Food allergy and intolerance training
- Slips, trips and falls
- Manual handling training
- Food hygiene lvl2
- Food allergies labelling training
Timeline
Cocktail bartender
Aluna
10.2024 - 02.2025
Cocktail bartender
The Rummer Hotel
07.2024 - Current
Bar supervisor
University of Bristol
02.2024 - 07.2024
Bar Supervisor
The Beer Emporium
10.2022 - 10.2023
Door Supervisor
Limitless Security
08.2022 - 07.2024
Bartender
Bristol Old Vic
02.2022 - 12.2024
Cocktail Bartender
The Bootlegger
02.2022 - 07.2022
Duty Manager
The Crown
06.2021 - 01.2022
Door Supervisor
AJ Security
10.2020 - 05.2021
Bartender Waiter
The Farm
08.2020 - 05.2021
Bartender
The Lanes
09.2019 - 05.2021
Bartender
Mbargo
09.2019 - 12.2019
Bartender
Antix
01.2019 - 09.2019
Grill chef Supervisor
Gourmet Burger Kitchen
08.2017 - 02.2019
African Hairdresser
Comfort's
07.2015 - 07.2019
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