Carl Edwards
Aberystwyth,Ceredigion
Summary
Dedicated and hard-working professional with extensive expertise in retail sales, client retention, and customer relations. Demonstrates strong skills in barcode scanning, cash-handling, and complaint handling. Known for keen problem-solving abilities, assertiveness, and effective people management. Polite and friendly with a deep understanding of cultural awareness and health and safety compliance. Excellent interpersonal communication and public speaking skills enhance customer engagement. Committed to fostering positive customer experiences while maintaining high standards of service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer assistant
Tesco
Aberystwyth, Ceredigion
11.2016 - Current
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Increased sales through suggestive selling techniques.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Provided excellent customer service to ensure repeat business.
- Collaborated efficiently with team members to maintain smooth store operations.
- Ensured health and safety regulations complied within work premises at all times.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Handled cash and card payments with accuracy.
- Adhered strictly to policies and procedures for continued company compliance.
- Advised customers on availability, pricing and location of products.
Volunteer (charity shop)
British Red Cross
Aberystwyth, Ceredigion
09.2014 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
Bachelor of Science - Psychology
The Open University
Aberystwyth, Ceredigion 10.2021 -
GCSEs - Variety of subjects
Penglais Comprehensive School
Aberystwyth, Ceredigion 09.1990 - 07.1995
NVQ Level 2 - Business Studies
Penglais Sixth Form
Aberystwyth, Ceredigion 09.1995 - 07.1996
NVQ Level 3 - Health and Social Care
Penglais Comprehensive School
Aberystwyth, Ceredigion 09.1995 - 07.1997
Bachelor of Science - Open Degree
Open University
Aberystwyth, Ceredigion 09.2010 - 06.2016
Skills
- Barcode scanning
- Client retention
- Hard-working
- Keen problem solver
- Assertiveness
- Retail sales expertise
- Complaint handling
- People Management
- Polite and friendly
- Cash-handling expertise
- Customer engagement
- Health and Safety Compliance
- Customer relations
- Cultural awareness
- Interpersonal communication
- Public speaking
Affiliations
- I enjoy going to the local cinema and theatre.
- I have an eclectic taste in music
- I have taught a weekly line dance class for the last 34 years
- I enjoy reading mystery novels like Agatha Christie or Theophilus Monroe
- I enjoy watching programs like NCIS, Criminal Minds, Bones, The Mentalist and Hudson and Rex
- I enjoy watching quiz shows such as QI, The Chase, Mastermind, Lingo and Only Connect
Certification
I am a fully qualified U.K.A dance teacher specialising in Line Dance.
I have been a fully qualified First Aider with the British Red Cross for over 30 years (this has now expired).
In 2007/2008 I gained my Welcome Host certificate for customer service.
In 2018 I became a qualified union representative for USDAW and Tesco.
Languages
English
Fluent
Welsh
Elementary
German
Beginner
References
References available upon request.
Timeline
Bachelor of Science - Psychology
The Open University
10.2021 -
Customer assistant
Tesco
11.2016 - Current
Volunteer (charity shop)
British Red Cross
09.2014 - Current
Bachelor of Science - Open Degree
Open University
09.2010 - 06.2016
NVQ Level 2 - Business Studies
Penglais Sixth Form
09.1995 - 07.1996
NVQ Level 3 - Health and Social Care
Penglais Comprehensive School
09.1995 - 07.1997
GCSEs - Variety of subjects
Penglais Comprehensive School
09.1990 - 07.1995
I am a fully qualified U.K.A dance teacher specialising in Line Dance.
I have been a fully qualified First Aider with the British Red Cross for over 30 years (this has now expired).
In 2007/2008 I gained my Welcome Host certificate for customer service.
In 2018 I became a qualified union representative for USDAW and Tesco.
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