Candice Payne
Street,Somerset
Summary
I'm a dedicated customer service professional with extensive experience in utilising Zendesk to deliver outstanding customer care. I demonstrate advanced product knowledge and excel in resolving customer complaints efficiently. I have a proven ability to multitask and learn quickly, ensuring high levels of customer satisfaction. I am committed to leveraging skills in a dynamic environment to enhance customer experiences and drive company success.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Customer service advisor
Ventrica
Southend-on-Sea, Essex
11.2018 - Current
- Used Zendesk to communicate and accurately log customer interactions via email, phone, webchat, Facebook, Instagram, X and Trust Pilot.
- Answered between 7 and 10 tickets an hour.
- Answered up to 4 webchat at a time.
- Created notebook full of templates and macros to improve response time significantly.
- Enhanced brand loyalty, provided excellent service at all times and responded to difficult situations calmly and gained trust of aggrieved customers as shown on many 5 star Trust Pilot reviews.
- Managed complex customer issues to successful resolution.
- Assisted customers with varying questions using product knowledge and service expertise.
- Recorded and processed customer data accurately.
Shop supervisor
Radley
Street, Somerset
06.2017 - 11.2018
- Handled customer queries and complaints, fostering a positive shopping environment.
- Assisted customers in finding desired items, enhancing satisfaction levels.
- Resolved complaints to achieve full customer satisfaction.
- Retained knowledge of current and new stock to resolve staff and customer queries.
Administrative assistant
Peter Green Chilled
Evercreech, Somerset
07.2003 - 06.2017
- Managed front desk duties to ensure smooth operation of reception area.
- Improved customer satisfaction through prompt response to email and phone queries.
- Transcribed or scanned data to create new files.
Laboratory technician
AJ & RG Barbers
Ditcheat, Somerset
06.2000 - 07.2003
- Increased laboratory efficiency by conducting routine lab tests on various samples.
- Ensured safety protocols were strictly followed to maintain a secure working environment.
- Prepared and sterilised lab equipment, ensuring all instruments were ready for use.
- Conducted comprehensive research for improved test results.
Education
GCSEs -
Ansford Community School
Ansford, Castle Cary, Somerset 09.1995 - 05.2000
Skills
- Zendesk
- Outstanding customer care
- Advanced product knowledge
- Customer complaints and resolution
- Multitasking
- Fast learning
Affiliations
- Bingeing on boxsets and researching my family tree!
References
References available upon request.
Timeline
Customer service advisor
Ventrica
11.2018 - Current
Shop supervisor
Radley
06.2017 - 11.2018
Administrative assistant
Peter Green Chilled
07.2003 - 06.2017
Laboratory technician
AJ & RG Barbers
06.2000 - 07.2003
GCSEs -
Ansford Community School
09.1995 - 05.2000
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