Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Edobor Ehigie

London,United kingdom

Summary

Successful customer service advisor with years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Customer service advisor

Arvato Connect Ltd
02.2022 - 03.2024
  • Registered and updated accurate customer information on a database.
  • Answering and responding to customer email
  • Adequate organization and time management skills
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.
  • Recorded customer communications to maintain proper documentation.
  • maintain customer satisfaction
  • Transferred customer calls to respective departments or personnel to address specific issues.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.

Customer services advisor

Value health care
01.2020 - 12.2021
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Recorded and processed customer data accurately.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Managed a large number of calls+ daily calls, taking orders and escalated cancellations.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Support care worker

Racheal care home
07.2016 - 08.2018
  • Improved physical and mental well-being of service users through patient-centered care planning.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
  • Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Improved health outcomes by delivering consistent care in collaboration with nursing team.

Education

Bachelor of Arts - Bussiness Management

Oxford Brookes University
United kingdom
02.2022 - 09.2023

Bachelor of Arts - Arts and Industral Design

Mushood Abiola Polytechnic
Nigeria
01.2019 - 12.2020

GCSEs -

Lords College
01.2017 - 12.2018

Skills

  • Outstanding Customer service and Customer care
  • Microsoft Office Suite
  • Outstanding Communication and Interpersonal skills Skill
  • Ability to multitask and work under pressure
  • Knowledge of relevant product and service information
  • Friendly telephone manner
  • Good listening Habits
  • Record maintenance
  • Excel Proficiency
  • Lead management
  • Team work
  • Willingness to learn

Timeline

Customer service advisor

Arvato Connect Ltd
02.2022 - 03.2024

Bachelor of Arts - Bussiness Management

Oxford Brookes University
02.2022 - 09.2023

Customer services advisor

Value health care
01.2020 - 12.2021

Bachelor of Arts - Arts and Industral Design

Mushood Abiola Polytechnic
01.2019 - 12.2020

GCSEs -

Lords College
01.2017 - 12.2018

Support care worker

Racheal care home
07.2016 - 08.2018

Similar Profiles

CREATE PROFILE
Faith Edobor Ehigie