Callum Kane
Bangor,Ards and North Down
Summary
Dynamic and results-driven professional with extensive expertise in business development, financial analysis, and market research. Proven track record in staff recruitment and retention, event planning, and performance monitoring. Adept at leveraging IT proficiency and digital marketing expertise to drive business growth. Skilled in customer relationship management, e-commerce strategies, and negotiation mastery. Possesses a global mindset with strong decision-making authority and critical evaluation skills. Committed to fostering business networking opportunities to achieve organisational goals.
General Manager with flair for transforming underperforming teams into top performers. Spearheaded multiple initiatives that streamlined operations and boosted profitability across various departments. Known for fostering collaborative culture that drives innovation and customer satisfaction.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
General manager
NCG Singles
Newtownards, Ards and North Down
2025.10 - Current
- Fostered high-performance culture, enhancing productivity across teams.
- Developed strategic business plans, aligning operations with corporate vision and objectives.
- Established positive work environment, boosting staff morale and engagement.
- Implemented rigorous financial controls, improving overall profitability.
- Built high-performing teams to achieve organisational objectives.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Delivered results under pressure to meet tight deadlines.
- Established a positive work environment which promoted staff morale and productivity.
Sales assistant
NCG Northern Card Gaming
Newtownards, Ards and North Down
2021.05 - 2025.10
- Streamlined till operations, minimising customer waiting time.
- Demonstrated products effectively leading to increased sales conversions.
- Monitored trends in consumer behaviour with keen attention to detail.
- Cultivated strong relationships with regular customers, enhancing repeat business.
- Managed Online Sales and Website work, leading to a high volume of web orders and growing our customer base.
- Built Websites using Shopify, pushed sales to applicable webstores and generated sales internationally.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Enhanced customer service by resolving queries and complaints efficiently.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Trained new staff members, fostering a supportive working environment.
Customer assistant
Sainsburys
Bangor , Ards and North Down
2018.08 - 2021.05
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Increased sales through suggestive selling techniques.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Stocked shelves regularly for easy access to products by customers.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Provided excellent customer service to ensure repeat business.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Took appropriate action to remedy customer dissatisfaction and boost loyalty.
Education
A-Levels -
Bangor Academy and Sixth Form College
Bangor, Ards and North Down 2016.09 - 2018.08
GCSEs -
Bangor Academy and Sixth Form College
Bangor, Ards and North Down 2011.09 - 2016.08
Skills
- Result-Driven approach
- Business development
- Financial analysis
- Market research
- Staff recruitment and retention
- Event planning
- Performance monitoring
- IT Proficiency
- Digital marketing expertise
- Business networking
- Customer relationship management
- Global mindset
- Critical evaluation
- E-Commerce strategies
- Negotiation mastery
- Decision-Making authority
Timeline
General manager
NCG Singles
2025.10 - Current
Sales assistant
NCG Northern Card Gaming
2021.05 - 2025.10
Customer assistant
Sainsburys
2018.08 - 2021.05
A-Levels -
Bangor Academy and Sixth Form College
2016.09 - 2018.08
GCSEs -
Bangor Academy and Sixth Form College
2011.09 - 2016.08