Andrew Clarke
Nottingham ,Nottinghamshire
Summary
Offering strong leadership and strategic planning capabilities with background in team management and operational oversight. Knowledgeable about enhancing productivity, fostering positive work environments, and driving continuous improvement. Ready to use and develop communication, problem-solving, and decision-making skills in [Desired Position] role.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
37
37
years of professional experience
Work history
General manager
Greeneking
Bulwell, Nottinghamshire
2017.01 - Current
- Led efforts to streamline daily operations and improve overall efficiency.
- Assisted in developing strategic plans to enhance customer satisfaction and service quality.
- Collaborated with team members to address operational challenges and implement effective solutions.
- Participated in training sessions to acquire knowledge of industry best practices and compliance standards.
- Contributed to maintaining a positive work environment through effective communication and teamwork.
- Organised staff schedules to ensure adequate coverage during peak business hours.
- Engaged with customers to gather feedback and identify opportunities for service enhancements.
- Improved staff retention with robust HR policies and procedures.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Maintained compliance with industry regulations at all times.
Kitchen manager
Greeneking
Woolaton , Nottinghamshire
2016.01 - 2017.01
- Managed daily kitchen operations ensuring high standards of food quality and service.
- Implemented health and safety regulations maintaining compliance with local and national guidelines.
- Trained and mentored kitchen staff fostering a collaborative and efficient work environment.
- Organised staff rotas to ensure adequate coverage during all operating hours.
Kitchen manager
Greeneking
Rainworth , Mansfield
2016.01 - 2017.01
- Managed daily kitchen operations ensuring high standards of food quality and service.
- Implemented health and safety regulations maintaining compliance with local and national guidelines.
- Trained and mentored kitchen staff fostering a collaborative and efficient work environment.
Delivery driver
Tuffnels
Newark
2014.01 - 2016.01
- Delivered packages efficiently across designated routes ensuring timely arrival.
- Maintained vehicle cleanliness and operational readiness through regular inspections.
- Communicated effectively with customers to confirm delivery details and address inquiries.
Publican
Self employed
Grantham , Lincolnshire
2009.01 - 2014.01
- Managed daily operations of bar, ensuring exceptional customer service and satisfaction.
- Oversaw inventory management, maintaining stock levels and ordering supplies as needed.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Developed and maintained relationships with suppliers, negotiating contracts and pricing.
- Monitored financial transactions, maintaining accurate records for budgeting and reporting.
- Resolved customer complaints and issues, ensuring a positive experience for patrons.
- Fostered good community relationships through participation in local events and sponsorship of neighbourhood clubs.
- Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
- Provided friendly guidance on drink selections which resulted in repeat customers.
- Ensured a pleasant atmosphere by arranging live music events on the weekends.
- Organised special theme nights for an engaging customer experience.
- Promoted local brews to boost sales and support local businesses.
- Dealt with customer queries, resulting in higher satisfaction ratings.
- Coordinated effectively with kitchen staff for timely food orders and deliveries.
- Managed beverage stocks for smooth operations during peak hours.
- Implemented effective shift schedules to maintain continuous pub operations without any downtime.
- Handled cash transactions quickly, ensuring accuracy at all times.
- Maintained high hygiene standards with regular cleaning and sanitisation.
- Increased customer satisfaction by maintaining a clean and welcoming pub environment.
- Kept staff motivated to provide excellent service during busy periods.
- Trained new staff members in bar duties, enhancing their skills and performance.
- Built loyal customer base by creating welcoming environment with top quality service.
Dustin cleaner
Self employed
Nottingham, Nottinghamshire
2005.01 - 2009.01
- Performed thorough cleaning of residential and commercial spaces to ensure high standards of hygiene.
- Developed and implemented efficient cleaning schedules to optimise workflow and productivity.
- Utilised a range of cleaning equipment and supplies to maintain cleanliness and safety standards.
Blidworth sawmills
Sawmills
Mansfield , Nottinghamshire
1989.01 - 2005.09
- Led team in daily operations to ensure efficient workflow and adherence to safety protocols.
- Oversaw maintenance of machinery and tools to guarantee optimal performance and prevent downtime.
- Trained new employees on standard operating procedures and best practices for safety and productivity.
- Implemented process improvements that enhanced operational efficiency and reduced material waste.
- Carried out day-to-day duties accurately and efficiently.
Skills
- Financial budgeting
- Result-Driven approach
- ERP systems operation
- Business development
- Regulatory compliance
- Event planning
- Leadership development