Callie-Marie Sargeant
Leytonstone
Summary
Dynamic and highly adaptable professional with extensive experience in resident liaison, maintenance coordination, and community engagement within the construction and housing sectors. Skilled in building trust with residents, managing communications across multiple stakeholders, and supporting delivery of large-scale housing programmes. Recognised for conflict resolution, problem-solving, and ensuring projects are delivered with minimal disruption. Now seeking to leverage frontline expertise into a strategic role in community engagement, project coordination, or social value delivery.
Overview
13
13
years of professional experience
2023
2023
years of post-secondary education
Work history
Resident Liaison Officer - Cyclical Maintenance Programme
Axis Europe
London
04.2024 - 08.2025
- First point of contact for residents during cyclical maintenance programme, ensuring clear, timely, and responsive communication.
- Coordinated newsletters, letters, and hosted face-to-face drop in service for residents to manage expectations.
- Managed and resolved complaints and queries, maintaining resident trust and satisfaction.
- Liaised closely with contractors and site teams to minimise disruption and support access.
- Provided feedback on resident issues, risks, and lessons learned for project reporting.
Maintenance Coordinator (Temp)
Hammersmith and Fulham Council
London
12.2023 - 04.2024
- Managed contractors delivering responsive and planned maintenance services across the borough.
- Oversaw and investigated stage 2 disrepair and Ombudsman cases, ensuring compliance with housing regulations and legal frameworks.
- Acted as key liaison between residents, contractors, and senior management, ensuring works were delivered effectively and issues were resolved promptly.
- Produced detailed reports and streamlined scheduling procedures to improve efficiency.
- Collaborated on cross-functional tasks, improving overall operational efficiency.
Operations Management / General Assistant
Proud Galleries / Proud Embankment
London
01.2023 - 12.2023
- Supported operational compliance with H&S standards and team coordination.
Senior Sales / Office Manager
Town Residential
London
01.2020 - 12.2023
- Managed lettings operations, a team of five, and client relationships across a large portfolio.
Lettings Negotiator / Administrator
BRNS Group
London
01.2019 - 12.2020
- Coordinated 90+ weekly viewings, handled arrears, and managed marketing and compliance documentation.
Sales & Management Roles
Dr Martens (Flagship)
London
01.2013 - 12.2019
- Managed flagship store operations, HR functions, budgets, KPIs, and compliance for teams up to 52 staff.
- Delivered sales strategy, stock management, and financial planning.
Education
Business Administration & Management - Level 2
NCFE
Music and Arts Management BSc - undefined
Middlesex University
Music Technology Diploma - undefined
Salisbury College
GCSEs - English (B), Maths (C), Science (C)
Construction skills Certification scheme -
CITB
London05.2025
Skills
- Resident engagement & community consultation
- Stakeholder management (contractors, clients, residents, local authorities)
- Programme coordination & scheduling support
- Decant and rehousing support
- Conflict resolution & complaints handling
- Social value & community impact reporting
- Project management support
- Strong communication, negotiation & diplomacy
Custom
- Volunteer, Crisis at Christmas, 2018, 2019
- Volunteer, Shelter Outreach, 2022
Affiliations
- Avid musician and songwriter | Vlogger / Digital creator | Carpentry & crafts
Timeline
Resident Liaison Officer - Cyclical Maintenance Programme
Axis Europe
04.2024 - 08.2025
Maintenance Coordinator (Temp)
Hammersmith and Fulham Council
12.2023 - 04.2024
Operations Management / General Assistant
Proud Galleries / Proud Embankment
01.2023 - 12.2023
Senior Sales / Office Manager
Town Residential
01.2020 - 12.2023
Lettings Negotiator / Administrator
BRNS Group
01.2019 - 12.2020
Sales & Management Roles
Dr Martens (Flagship)
01.2013 - 12.2019
Music and Arts Management BSc - undefined
Middlesex University
Music Technology Diploma - undefined
Salisbury College
GCSEs - English (B), Maths (C), Science (C)
Business Administration & Management - Level 2
NCFE
Construction skills Certification scheme -
CITB
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