Caitlin Rees
Swansea
Summary
Dedicated and resilient professional with a proactive approach, known for being dependable and a strong team player. Demonstrates exceptional computer literacy and a hardworking attitude. Committed to leveraging skills to contribute effectively in dynamic work environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer assistant
Home Bargains
Swansea, City and County of Swansea
08.2019 - Current
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Completed transactions to replace or exchange defective items.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Assisted customers with product selection to ensure satisfaction.
- Deep cleaned shop floor to uphold strong hygiene and presentation standards.
- Ensured standards are maintained and re-laid salesfloor bays to plan.
- Provide support to management team for end of day procedures.
- Trained new team members on shop floor operations, advising on appropriate handling of customer sales, refunds and salesfloor standards.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
Education
A-Levels - English literature and Photography
Gowerton 6th Form School
Swansea 09.2017 - 06.2019
GCSEs - Maths, English Lit, English Lang, Welsh, Science, Art, History, IT, Geography, RE.
Gowerton Comprehensive School
Swansea, City and County of Swansea 09.2013 - 06.2017
Skills
- Hardworking
- Team player
- Dependable
- Proactive approach
- Resilient
- Computer literacy
- Polite
- Professional
Affiliations
- Avid reader
- Creative writing
- Enjoy games nights with friends
References
References available upon request.
Timeline
Customer assistant
Home Bargains
08.2019 - Current
A-Levels - English literature and Photography
Gowerton 6th Form School
09.2017 - 06.2019
GCSEs - Maths, English Lit, English Lang, Welsh, Science, Art, History, IT, Geography, RE.
Gowerton Comprehensive School
09.2013 - 06.2017
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