Caitlin Ennis
Guildford,England
Summary
Reliable, proactive, and dedicated professional with outstanding organisational and communication skills, ensuring smooth operations and effective problem resolution. Brings strong multi-tasking abilities and calm demeanour under pressure.
Overview
5
5
years of professional experience
Work history
Sport and Leisure Duty Officer
Freedom Leisure
Guildford, Surrey
12.2024 - Current
- Supervised daily operations of sport and leisure facilities ensuring compliance with health and safety regulations.
- Managed customer enquiries and complaints, providing timely resolutions to ensure satisfaction.
- Monitored facility maintenance and cleanliness standards to provide a safe and welcoming environment.
- Kept detailed logs of incidents, aiding in future analysis and prevention measures.
- Managed diverse administrative responsibilities.
- Facilitated rota writing, managed staff probations, ensuring training records of every staff member remained current.
- Assisted in employee training to enhance performance and product knowledge.
- Oversaw stock inventory with regular checks to avoid shortages or excesses.
- Supervised up to 40 staff members daily, ensuring safety and smooth shift operations.
Senior recreation assistant
Freedom Leisure
Guildford, Surrey
07.2024 - 12.2024
- Coordinating shift activities and supervising junior recreation assistants to uphold exceptional facility quality.
- Trained new staff members in operational procedures and customer service techniques.
- Conducted regular inspections of equipment to maintain functionality and safety.
- Administered first aid treatment during emergencies, providing immediate relief to injured participants.
- Collaborated with Duty Officer to streamline and finalise tasks.
- Supervised junior staff ensuring adherence to safety protocols and operational standards.
Recreational assistant
Freedom Leisure - Guildford Spectrum
08.2021 - 07.2024
- Ensured safety by supervising swimming pool activities.
- Maintained cleanliness for a comfortable and healthy environment.
- Assisted customers to ensure satisfaction and comfort.
- Responded effectively to emergencies, maintained a calm environment under pressure.
- Conducted routine inspections, ensured operational standards were met in facilities.
- Provided information about facilities and services to enhance customer experience
- Handled first aid situations efficiently ensuring participant's safety.
Delivery driver
The Rajasthan Restaurant
11.2020 - 08.2021
- Improved client satisfaction by delivering orders promptly and accurately.
- Provided excellent customer service, enhancing restaurant reputation.
- Coordinated delivery schedules for optimum time management.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Completed deliveries with smile and patient, personalised service.
Education
Bachelor of Arts - Musical Theatre
Tiffany Theatre College
Clacton-on-Sea06.2024
A-Levels -
Woking College
Woking 07.2021
GCSEs -
Christ's College Guildford
Guildford07.2018
Skills
- Customer service excellence
- Punctuality and time-keeping
- Excellent verbal communication
- Tactful customer complaint handling
- Confidence using Microsoft office tools
- Poolside safety
- Pool testing (PPO L3)
- Emergency pool response
- First aid and CPR
- Teamwork within a facility
- Valid UK driving licence
- RLSS Trainer Assessor
- RLSS National Pool Lifeguarding Qualification (NPLQ)
- Anaphylaxis and Epi-Pen
- Scheduling shifts
Timeline
Sport and Leisure Duty Officer
Freedom Leisure
12.2024 - Current
Senior recreation assistant
Freedom Leisure
07.2024 - 12.2024
Recreational assistant
Freedom Leisure - Guildford Spectrum
08.2021 - 07.2024
Delivery driver
The Rajasthan Restaurant
11.2020 - 08.2021
Bachelor of Arts - Musical Theatre
Tiffany Theatre College
A-Levels -
Woking College
GCSEs -
Christ's College Guildford
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