Andrea McLoughlin
Armagh,N.Ireland
Overview
18
18
years of professional experience
Work History
Casual box- office attendant, receptionist and duty officer
Armagh Banbridge Craigavon Council
Armagh, Armagh
05.2022 - Current
- Assisted customers with purchases, ensuring a smooth transaction process and enhancing overall customer satisfisfaction
- Handled incoming and outgoing post, including parcels, ensuring timely distribution and dispatch within the office environment.
- Monitored security protocols, issued visitor badges, and maintained a logbook, enhancing building security.
- Updated and managed database systems to ensure accurate record-keeping.
- Answered telephone calls to offer information, direct callers and take messages.
- Provided customer service by addressing queries and offering assistance to visitors.
- Coordinated meetings, prepared agendas, and distributed minutes to enhance team communication.
Box -office Attendant and Duty Officer
Armagh Banbridge Craigavon Council- Marketplace theatre.
07.2023 - 06.2025
- Processed payments by cash, cheque, or card to complete transactions.
- Completed daily records updates to track sales and accurate payment totals.
- Used POS machines to scan items and process transactions.
- Processed refunds and exchanges at customer service desk.
- Addressed and resolved complaints regarding transactions and ticket issuing.
- Engaged with customers via telephone, email, and in person to enhance service experience.
- Ensured compliance with legal and organisational policies regarding ticket sales.
- Coordinated with event management teams to confirm schedules and seat availability.
- Participated in training new staff on box office systems and customer service standards.
- Participated in emergency response drills, understanding role and responsibilities in ensuring patron safety.
Housekeeper and Acting receptionist
Armagh Banbridge Craigavon Council - Abbey Street Complex
04.2022 - 07.2023
- Greeted and welcomed visitors, answered and transferred phone calls, assisted with diary scheduling and room bookings.
- Cleaned and maintained facility areas to ensure a tidy, welcoming environment for all visitors.
- ( On secondment July 2023 - June 2025)
Visitor information and Duty Officer
Armagh Banbridge Craigavon Council- F.E. McWilliam
07.2021 - 03.2022
- Handled cash transactions and financial records, maintaining accuracy in accounting practices.
- Addressed visitor queries, complaints or concerns by offering advice and assistance on immigration matters.
- Applied background knowledge and judgement in addressing aggressive behaviour or stressful situations for successful outcomes.
Learning Support Assistant
Southern Regional College
09.2008 - 03.2022
- Managed challenging behaviour effectively, implementing strategies to promote positive behaviour.
- Helped students exceed expectations by providing ongoing support and assistance throughout lessons.
- Administered first aid and care for pupils when necessary, following school policies and procedures.
- Supported pupils with special educational needs, adapting teaching methods to cater for diverse learning styles.
- Offered extra help and assistance to SEND students with individual classwork and group activities.
Education
Certificate of Higher Education - Leadership and Management
Southern Regional College
ArmaghCertificate of Higher Education - Managing Roles and Relationships
The Open University
Certificate of Higher Education - Wordprocessing
Southern Regional College
ArmaghNewry High School
NVQ Level 2 - Hairdressing
Southern Regional College
ArmaghNVQ Level 2 - Floristry
Southern Regional College
ArmaghSkills
- Student support
- Customer service
- Leadership and Staff supervision
- Multitasking and prioritisation
- Learning disabilities knowledge
- Professional and mature
- Record-keeping
- Cash handling
- Visitor management
- POS systems
- Ticketing software
- Database entry
- Security protocols
- Emergency procedures
- Customer service excellence
- Conflict resolution
- Fire safety regulations
- Safety compliance
Timeline
Box -office Attendant and Duty Officer
Armagh Banbridge Craigavon Council- Marketplace theatre.
07.2023 - 06.2025
Casual box- office attendant, receptionist and duty officer
Armagh Banbridge Craigavon Council
05.2022 - Current
Housekeeper and Acting receptionist
Armagh Banbridge Craigavon Council - Abbey Street Complex
04.2022 - 07.2023
Visitor information and Duty Officer
Armagh Banbridge Craigavon Council- F.E. McWilliam
07.2021 - 03.2022
Learning Support Assistant
Southern Regional College
09.2008 - 03.2022
Certificate of Higher Education - Leadership and Management
Southern Regional College
Certificate of Higher Education - Managing Roles and Relationships
The Open University
Certificate of Higher Education - Wordprocessing
Southern Regional College
Newry High School
NVQ Level 2 - Hairdressing
Southern Regional College
NVQ Level 2 - Floristry
Southern Regional College