Jeevakan Sivayogan
London,essex
Summary
Accomplished professional in facility management and customer service with a proven ability to lead teams in sports, hospitality, and clinical settings. Expertise in health and safety management, event coordination, and conflict resolution. Achievements include exceeding sales targets and leading teams to deliver outstanding service. Focused on enhancing operational efficiency and driving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Duty Officer
Brunel University London
london
11.2025 - Current
- Managed daily operations for university sport and fitness facilities on duty.
Led on-shift teams to deliver exceptional customer service and compliance.
Supervised gym sports halls and activity spaces to keep areas safe.
Resolved member issues during shifts, handled bookings and supported facility tours.
Monitored health and safety checks on facilities and equipment regularly.
Coordinated classes, events, and group activities with instructors and staff.
Processed daily administration, including scheduling payments and maintaining member records.
Guided staff on duty with informal supervision to improve service delivery.
Bar Supervisor
Union Of Brunel Students
London
09.2025 - 08.2026
- Oversee daily operations across two venues during shifts for smooth service.
Manage opening and closing for both sites, handling cash and checks.
Act as first contact and shift lead, resolving issues promptly.
Bar Manager
Simmons Bar
London
04.2022 - 10.2025
- Provided customer service and memory recall to serve and make drinks for customers, ensuring industry quality and brand values are met. - Top Seller of the Year (2022), making over £100k sales in six months. Consistently exceeded weekly sales targets and ranked as the top seller every week, showcasing ability ability to connect with customers and drive revenue. - Bar Manager undertaking leadership roles and key responsibilities within the bar including closing, supervising, stock taking, setting and achieving targets for myself and colleagues. - Time management to ensure multiple drinks are made and customers are served in an efficient manner. Working under high pressure and stressful conditions, especially during peak time. This enabled me to develop conflict management. - Restocking and replenishing inventory. - Safeguarding, complying with regulations and alcohol licensing. - My focus on delivering exceptional service, combined with a deep understanding of customer preferences, enabled me to win several sales incentives and recognition for my performance. Thrive in dynamic, fast-paced environments, and am passionate about leveraging my interpersonal and sales skills in new and challenging roles.
Duty Assistant & Gym Staff
Brunel University London
London
08.2024 - 10.2025
- Supported facility maintenance and safety checks during class hours.
Handled daily administration to keep environment welcoming and efficient.
Monitored fitness zones and sports courts for safety regulation compliance.
Answered member inquiries, managed bookings, and supported facility tours.
Implemented health and safety protocols through regular equipment and area checks.
Set up and broke down events to maintain smooth operations.
Prepared rooms and equipment for classes and coordinated with instructors.
Set up equipment and supported fitness trainers during group classes.
Managed class schedules, payments, and member information updates daily.
Resolved member concerns and escalated issues to management when needed.
Clinical Massage Therapist
Uxbridge Physiotherapy
London
01.2025 - Current
- Licensed and dedicated Massage Therapist with experience working in a clinical setting to support clients’ physical recovery, pain management, and overall wellness. Skilled in providing personalised treatments tailored to each client’s needs, including relaxation, therapeutic, and rehabilitative massage techniques. Committed to promoting healing, reducing stress, and improving mobility through professional, compassionate care. Experienced in collaborating with healthcare professionals to help clients achieve optimal health outcomes in a safe and comfortable environment. Passionate about continuing education and staying up to date with the latest techniques to deliver high-quality, results-driven treatments.
Teaching Assistant, Learning Support Assistant & P
FIRST KICKS SPORTS LIMITED
London
03.2022 - Current
- Supported various sports sessions covering PE teachers, coaches, and assistants daily.
Supervised young children during activities to maintain safe behaviour.
Supported children with needs by listening and responding to concerns promptly.
Prepared and delivered lessons for different abilities across each day.
Adapted schedules and teaching methods based on ability and progress.
Provided feedback when needed and highlighted development points clearly.
Planned team-building activities that kept students engaged with curriculum topics.
Shared and received constructive criticism to improve delivery and teamwork.
Tailored techniques for each child to suit learning styles and needs.
Communicated clearly with children while maintaining a safe learning environment.
Helped run sports camps and holiday camps for smooth daily delivery.
Education
Bachelor of Science - Sport, Health and Exercise Science BSc (Hons)
Brunel University
London 2023 - 2026
Higher National Diploma - BTEC Extended Diploma in Sports Science
New City College
London 2021 - 2023
NVQ Level 2 - Level 2 Sports Leadership & Coaching Qualification
New City College
London 2020 - 2021
GCSEs - 8 GCSEs including Mathematics and English Language
mayfield school
Ilford, RDB 2015 - 2020
NVQ Level 3 - Level 3 Diploma in Personal Training (RQF)
Focus Awards
LondonNVQ Level 3 - Level 3 Diploma in Massage Therapy for Sports (RQF)
Focus Awards Ltd
LondonSkills
- Health and safety management
- Fire safety regulations compliance
- First aid certification
- Event coordination
- Facility management
- Logistics handling
- Booking management
- Administrative support
- Project coordination
- Customer service excellence
- Client relationship management
- Customer engagement
- Team leadership
- People management
- Conflict resolution
- Decision making
- Negotiation expertise
- Performance monitoring
- Delegation proficiency
- Time management
- Public speaking
- Effective communication
- Critical thinking skills
- Sales achievement
- Therapeutic techniques
Timeline
Duty Officer
Brunel University London
11.2025 - Current
Bar Supervisor
Union Of Brunel Students
09.2025 - 08.2026
Clinical Massage Therapist
Uxbridge Physiotherapy
01.2025 - Current
Duty Assistant & Gym Staff
Brunel University London
08.2024 - 10.2025
Bar Manager
Simmons Bar
04.2022 - 10.2025
Teaching Assistant, Learning Support Assistant & P
FIRST KICKS SPORTS LIMITED
03.2022 - Current
Bachelor of Science - Sport, Health and Exercise Science BSc (Hons)
Brunel University
2023 - 2026
Higher National Diploma - BTEC Extended Diploma in Sports Science
New City College
2021 - 2023
NVQ Level 2 - Level 2 Sports Leadership & Coaching Qualification
New City College
2020 - 2021
GCSEs - 8 GCSEs including Mathematics and English Language
mayfield school
2015 - 2020
NVQ Level 3 - Level 3 Diploma in Personal Training (RQF)
Focus Awards
NVQ Level 3 - Level 3 Diploma in Massage Therapy for Sports (RQF)
Focus Awards Ltd