I enjoy spending time with friends and exploring new places I like shopping and dining out with friends and family I am a fit and healthy individual who enjoys playing football, jogging, and going to the local gym I pride myself on being confident and outgoing when meeting new people Additionally, I am active and love working with my hands, building things, and trying new adventures I enjoy going on hikes with friends, meeting socially for drinks or food, and swimming I am also an avid gym-goer, working out 4-5 times a week Recently, I have taken an interest in electrical work and enjoy learning new skills in this area
Lewis Green-Leonard
Leisure Duty Manager
HALESOWEN
Summary
I am a dedicated and hardworking professional with a strong background in leisure and management roles. I have gained extensive experience in lifeguarding, pool management, and team leadership over the past several years. I am reliable, trustworthy, and eager to take on new challenges. Recently, I have developed a keen interest in electrical work, having had the opportunity to assist in electrical setups for major events. I am looking to further my career by pursuing an electrical apprenticeship, where I can apply my practical skills and commitment to safety.
Overview
12
12
years of professional experience
Work History
Leisure Duty Manager
The Edgbaston Priory Club
04.2024 - Current
- Head of the Leisure Department
- Managing a team of lifeguards and senior lifeguards
- Overseeing the running of the pool and ensuring safety and efficiency
- Shift management for the centre, coordinating various departments
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term member relationships.
- Trained employees in essential job functions on poolside.
- Developed and implemented new procedures and policies to improve operational productivity.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Implemented new procedures to optimize workflow efficiency within the poolside team.
Senior Lifeguard
The Edgbaston Priory Club
05.2022 - Current
- Managed the pool team under the Leisure Duty Manager
- Ensured the smooth running of the pool and staff on shift
- Improved health and safety standards in the plant rooms and poolside
- Increased guest satisfaction by addressing concerns promptly and professionally, demonstrating exceptional customer service skills.
- Oversaw maintenance tasks such as cleaning pool side or adjusting chlorine levels to provide a safe and comfortable swimming environment for all guests.
- Conducted thorough facility inspections to maintain compliance with local health and safety codes.
- Collaborated with other departments to ensure seamless integration of aquatics programs within the larger recreation facility offerings.
Electrician Helper
The Edgbaston Priory Club
06.2024 - 07.2024
- Organized materials and tools in to maintain clean and neat work areas.
- Assisted a professional electrician during the Rothesay Classic tennis tournament, gaining hands-on experience in electrical work.
- Fitted and wired plug sockets, ensuring proper installation and connection according to safety standards.
- Prepared and served drinks for the electrician, ensuring they remained hydrated and focused on their tasks.
- Procured supplies and materials as needed, ensuring the electrician had all necessary tools and equipment for the job.
- Carried and transported tools, equipment, and materials to and from the work site, maintaining an organised and efficient workspace.
- Helped set up and test electrical systems, ensuring functionality and safety before use.
- Learned to identify and use various electrical tools and equipment, including wire strippers, pliers, and multimeters.
- Assisted in troubleshooting and resolving any electrical issues that arose during the installation process.
- Maintained a clean and safe work environment, adhering to health and safety regulations at all times.
- Gained valuable insights into the practical aspects of electrical installations and maintenance.
Lifeguard
Places for People Inc
01.2017 - 05.2022
- Ensured the safety of all pool users
- Maintained cleanliness and order in the pool area
Conducted regular training and - Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- maintained NPLQ certification
Assistant Waiter
Bellino Italian Restaurant
02.2015 - 02.2016
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Waiter duties included taking orders and serving food and beverages to customers
- Ensured customer satisfaction by resolving any issues that arose
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
Golf Ball Collector
Halesowen Golf Range
01.2013 - 02.2014
- Operated a modified tractor to collect golf balls
- Ensured the tractor was refilled and ready for the next customer
Work Experience
The Salvation Army
06.2012 - 07.2012
- Gained work experience by serving hot and cold beverages, taking cash orders, and cleaning work areas and kitchen
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
No Degree - Additional Qualifications
Additional Qualifications
No Location 04.2001 -
No Degree - Barbering
Bournville College
Bournville, United Kingdom 04.2001 -
No Degree - Carpentry And Joinery Diploma Level 1
Birmingham Metropolitan College
Brierley Hill 04.2001 -
No Degree - GCSE And BTEC
Windsor High School
Halesowen, United Kingdom 04.2001 -
Skills
- Team Leadership and Management: Effective management of a small team of lifeguards and senior lifeguards, ensuring staff are motivated, well-trained, and performing to the highest standards
- Pool and Facility Management: Overseeing the daily operations of the pool, including maintaining safety protocols, managing poolside activities, and ensuring a clean and welcoming environment for members
- Customer Service Excellence: Handling and resolving customer complaints efficiently, ensuring member satisfaction, and maintaining a high standard of service within a private membership club
- Stock Management: Ordering and maintaining inventory for poolside supplies, ensuring all necessary equipment and products are available and in good condition
- Duty Manager Responsibilities: Performing shift management duties, coordinating various departments, and ensuring the smooth operation of the entire facility during shifts
- Health and Safety Compliance: Ensuring all health and safety regulations are met, conducting regular safety checks, and managing emergency procedures to provide a safe environment for all users
- Administrative Skills: Managing scheduling, staff rotas, and administrative tasks related to the pool and leisure activities, ensuring efficient and organised operations
- Communication Skills: Demonstrating excellent verbal and written communication skills when interacting with staff, members, and external suppliers
- Problem-Solving Abilities: Quickly and effectively addressing any issues that arise, whether operational or member-related, to maintain a high level of service
- Training and Development: Providing ongoing training and development opportunities for staff, ensuring they are up-to-date with the latest safety practices and customer service techniques
- Financial Management: Handling cash transactions, managing budgets for poolside operations, and ensuring cost-effective use of resources
- Event Coordination: Assisting in the planning and execution of events held at the club, ensuring all activities run smoothly and meet member expectations
- Attention to Detail: Maintaining high standards of cleanliness and orderliness in all areas of responsibility, ensuring the facility is always presentable and operational
- IT Proficiency: Using various software and systems for scheduling, inventory management, and member communications, ensuring efficient and accurate data handling
Interests
Timeline
Electrician Helper
The Edgbaston Priory Club
06.2024 - 07.2024
Leisure Duty Manager
The Edgbaston Priory Club
04.2024 - Current
Senior Lifeguard
The Edgbaston Priory Club
05.2022 - Current
Lifeguard
Places for People Inc
01.2017 - 05.2022
Assistant Waiter
Bellino Italian Restaurant
02.2015 - 02.2016
Golf Ball Collector
Halesowen Golf Range
01.2013 - 02.2014
Work Experience
The Salvation Army
06.2012 - 07.2012
No Degree - Additional Qualifications
Additional Qualifications
04.2001 -
No Degree - Barbering
Bournville College
04.2001 -
No Degree - Carpentry And Joinery Diploma Level 1
Birmingham Metropolitan College
04.2001 -
No Degree - GCSE And BTEC
Windsor High School
04.2001 -
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