Brooke Hanney

I worked in a front-of-house food and beverage role at Longleat, primarily based in the coffeehouse, where I delivered friendly, efficient service in a high-volume customer environment. My responsibilities included preparing and serving hot and cold drinks, handling food orders, operating the till, and processing cash and card transactions accurately. I maintained high standards of cleanliness, hygiene, and food safety, supported smooth service during busy periods, and ensured customers received a positive and welcoming experience. I worked effectively as part of a team, communicated clearly with colleagues, and demonstrated strong organisation and time-management skills in a fast-paced setting.

I worked as a waitress and bartender at The Cross Keys, Corsley, providing friendly, efficient bar and table service in a busy country pub while consistently delivering a high-quality guest experience. My responsibilities included taking accurate food and drink orders, preparing and serving a wide range of beverages, managing bar operations during peak shifts, maintaining stock levels, and ensuring compliance with licensing, health & safety, and hygiene regulations. I processed cash and card payments, maintained accurate till records, and supported end-of-shift procedures. I worked effectively as part of a team, coordinated closely with the kitchen to prioritise orders, supported and trained new front-of-house staff, and handled customer enquires and complaints professionally to ensure customer satisfaction and encourage repeat business.