Justine Mendoza
Guildford,Surrey
Summary
A dedicated hospitality professional with extensive skills in restaurant operations and buffet set-up, demonstrating a strong passion for the industry. Proficient in cross-team communication and adept at multitasking under pressure, ensuring efficient order taking and swift table clearing. Committed to environmental sustainability practices and maintaining high standards of food hygiene and allergen awareness. Known for resolving complaints tactfully and handling difficult customers with ease, while excelling in guest relations and training new staff. Career goals include advancing within the hospitality sector to further enhance customer interaction and operational efficiency.
Energetic and motivated individual with strong customer service background and excellent communication skills, eager to contribute to team-oriented environment. Proven ability to handle high-pressure situations and deliver exceptional service, alongside solid organisational skills. Aiming to bring positive impact to Ward Host role.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Food and beverage team member
Holiday Inn
Guildford, Surrey
2025.09 - 2026.02
- Assisted in special event preparations; created memorable experiences for attendees.
- Implemented efficient food delivery systems by developing a streamlined service process.
- Cleaned restaurant areas after closing hours, contributing to an immaculate workspace.
- Adhered strictly to food safety regulations; ensured safe preparation and handling practices.
- Trained new team members to maintain quality service standards.
- Set tables, ensuring a clean and inviting environment for guests.
- Handled guest complaints, resulting in repeat business from satisfied customers.
- Collaborated with kitchen staff for smooth operation during busy periods.
- Enhanced dining experience with attentive and prompt service.
- Maintained high hygiene standards in all food preparation areas, promoting health safety measures.
- Communicated daily specials effectively to customers, encouraging sales of featured items.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
- Provided first-class customer care through helpful, friendly service.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
Housekeeping attendant
Claremont Court Care Home
Guildford, Surrey
2024.03 - 2024.07
- Improved room appeal through strategic arrangement of furnishings and decorative.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Upheld privacy regulations whilst carrying out duties in sensitive areas of the care home.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Worked quickly to complete cleaning within allotted timeframes.
- Kept communal areas tidy and well-organised for optimal functionality.
- Secured premises at end of shift, ensuring safety of all areas.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Provided deep cleaning services for occasional needs such as care home resident leave the care home.
- Contributed to improved health standards with meticulous cleaning routines.
- Adhered to infection control protocols, minimising disease spread in the care home and implemented robust infection control measures, reducing occurrence of cross-contamination.
Education
Bachelor of Science - Hospitality and Restaurant Services
Systems Technology Institute
Philippines 2008.06 - 2009.03
Care Certificate 16 Standards
Lead Academy
London 2026.02 - 2026.02
Phlebotomy
Lead Academy
London 2026.01 - 2026.02
IV Cannulation
Lead Academy
London 2026.02 - 2026.02
Skills
- Restaurant operations understanding
- Buffet set-up experience
- Hospitality industry passion
- Cross-Team communication
- Environmental sustainability practices
- Order taking efficiency
- Multitasking under pressure
- Time management proficiency
- Proficient in English
- Table setting techniques
- Clearing tables swiftly
- Adjusting to fast-paced environment
- Resolving complaints tactfully
- Handling difficult customers
- Kitchen equipment use
- Punctuality and time management
- Electronic ordering systems
- Menu knowledge
- Cleaning protocols
- Customer interaction
- Training new staff
- Food Hygiene
- Allergen awareness
- Guest relations
Timeline
Care Certificate 16 Standards
Lead Academy
2026.02 - 2026.02
IV Cannulation
Lead Academy
2026.02 - 2026.02
Phlebotomy
Lead Academy
2026.01 - 2026.02
Food and beverage team member
Holiday Inn
2025.09 - 2026.02
Housekeeping attendant
Claremont Court Care Home
2024.03 - 2024.07
Bachelor of Science - Hospitality and Restaurant Services
Systems Technology Institute
2008.06 - 2009.03