Brooke Forbes

livingston,West Lothian

Summary

A dedicated young professional person with a strong foundation in customer relationship management and strategic selling techniques. Demonstrates exceptional skills in patience, diplomacy, and conflict resolution, ensuring effective team collaboration and positive client interactions. Proficient in data entry, calendar management, has an understanding of GDPR compliance, with a keen eye for brand awareness promotion. Committed to leveraging initiative-taking abilities and strong empathy to enhance organisational success while pursuing opportunities for growth in customer service excellence.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Work history

Administrative assistant

BlackRock

Edinburgh

06.2025 - 07.2025

Organised client meetings, prepared agendas and took detailed minutes.
Assisted in the preparation of regularly scheduled reports for upper management review.
Organised file codes in keeping with the financial organisations practices
Updated company databases.
Contributed to team effort by accomplishing related results as needed.
Handled sensitive information discreetly maintaining high level confidentiality at all times.
Facilitated internal communication.

Education

Scottish Qualifications Certificate - High school

St Margaret's Academy

Livingston, West Lothian

08.2020 -

Skills

Patience and diplomacy
Basic HTML understanding
Data entry
Customer relationship management
Office equipment operation
Calendar management
GDPR compliance knowledge
Feedback analysis
Task flexibility
Time management

Conflict resolution
Initiative taking
Strong empathy
Brand awareness promotion
Strategic selling techniques
Price tagging
Cash handling
Effective listening
Positive attitude
Effective team member

Affiliations

socialising with friends and family.
playing musical instruments
attending musical events
exercising and going on walks

Timeline