Madiha Ali
Summary
Accomplished professional with extensive expertise in customer service, event planning, and data management. Demonstrates exceptional skills in feedback collection and analysis, time management, and spreadsheet creation. Proficient in calendar scheduling, invoicing, and billing, with a strong understanding of bookkeeping and basic accounting. Adept at maintaining confidentiality, managing client relations, and resolving conflicts with patience and diplomacy. Highly skilled in using customer relationship management systems, handling travel arrangements, and operating office equipment. Career goal includes leveraging comprehensive skill set to enhance organisational efficiency and client satisfaction.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Administrative assistant and clerk
Birmingham & Solihull Mental Health
Birmingham, Midlands
04.2025 - Current
- Interacted professionally with clients providing excellent service at all times.
- Providing administrative support across the mental health services..
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Managing patient records
- Supported accurate record-keeping with proficient data entry skills.
- Improved customer satisfaction through prompt response to email and phone queries.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Opened and routed business parcels and letters.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
Domestic housekeeper
Zinnia Mental health Centre
Birmingham, midlands
01.2025 - Current
- Managed laundry duties including washing, ironing, and folding clothes for .care home residents.
- Upheld high standards of hygiene in kitchen and bathroom areas to ensure health safety.
- Carried out deep cleaning tasks such as carpet shampooing and upholstery cleaning quarterly.
- Kept outdoor spaces tidy by performing regular gardening duties including mowing lawn, trimming hedges, and watering plants.
- Demonstrated proficiency in all areas of domestic cleaning tasks.
- Exhibited strong time management skills to complete all tasks efficiently within set deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Kept communal areas tidy and well-organised for optimal functionality.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned and dried windows, mirrors and glass surfaces.
- Safely stored cleaning solutions, equipment and chemicals.
Courier driver
AAH Pharmaceuticals
06.2010 - 07.2022
- Maintained regular contact with office staff; relayed information about traffic disruptions or other issues affecting deliveries.
- Ensured customer satisfaction with timely delivery of goods.
- Followed regulations governing transit of materials over national roads to maintain legal compliance.
- Checked vehicles for mechanical items before departing to ensure safety.
- Assisted warehouse staff in sorting out parcels for delivery to enhance service speed.
- Collaborated closely with dispatch team; ensured accurate communication about delays or problems.
- Operated electronic scanners and maintained logs to track shipment progress efficiently.
- Followed instructions regarding specific drop-off procedures; respected customers' preferences at all times.
- Ensured cleanliness and maintenance of courier van to uphold professional image of company.
- Increased efficiency by planning optimal routes using GPS navigation systems.
- Delivered packages promptly by adhering to strict schedules and routes.
- Maintained excellent driving record for safe transportation of items.
- Completed necessary paperwork relating to deliveries and consignments accurately for record-keeping purposes.
- Increased reliability by remaining flexible regarding work hours, including weekends and holidays as needed.
- Protected sensitive documents during transportation; upheld confidentiality at all times.
- Provided exceptional customer service by handling queries and complaints effectively and professionally.
- Obtained signatures from customers upon receipt of delivered goods for confirmation of successful deliveries.
- Loaded, unloaded, prepared, inspected and operated the delivery vehicle for smooth operations.
Domestic cleaner
S.T.A.R.S.LTD
Birmingham, Midlands
01.2021 - 12.2021
- Upheld sanitary conditions in break rooms and washrooms for staff wellness.
- Responded promptly to urgent cleaning requests for efficient operations.
- Kept carpets fresh and clean through vacuuming, stain removal tasks.
- Helped create a positive first impression on visitors with meticulous lobby maintenance.
- Contributed to healthy working conditions with thorough desk sanitisation.
- Managed waste disposal responsibly promoting an eco-friendly work environment.
- Sustained cleanliness in kitchen areas by wiping down appliances after use.
- Cleaned windows, mirrors, and glass surfaces for clear visibility and neat appearance.
- Secured company assets by locking doors after cleaning was complete.
- Maintained clean work environment by sweeping, mopping, and dusting office areas.
- Stocked bathrooms with necessary supplies to maintain hygiene standards.
- Ensured safe workspace by removing potential hazards from office floor.
- Improved air quality with regular dusting of vents and ceiling fans.
- Coordinated well with other staff members whilst performing duties to maintain harmony.
- Promoted professional appearance of office with regular cleaning tasks.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned and dried windows, mirrors and glass surfaces.
- Restocked, refreshed and sanitised bathroom facilities.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Ensured toilets and bathroom areas were maintained to exceptional standards of hygiene and cleanliness.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Monitored cleaning supplies and ordered more when necessary.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
Receptionist
The Park Medical Centre
Birmingham, Midlands
05.2006 - 06.2008
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Managed correspondence with other healthcare providers, facilitating seamless treatment plans.
- Maintained an organised reception area for a professional business environment.
- Assisted in the training of new staff members, contributing to team growth.
- Enhanced office productivity with effective organisation of appointments.
- Processed prescription requests promptly, enhancing customer service experience.
- Streamlined patient registration for increased efficiency.
- Prioritised tasks during peak times ensuring smooth operation.
- Maintained high standards of privacy whilst handling sensitive information.
- Ensured timely referral of patients by maintaining close coordination with specialists.
- Maintained a clean and organised reception area for better work environment.
- Transcribed doctor's notes accurately, aiding in precise record keeping.
- Provided courteous service by greeting and attending to patients' needs.
- Managed patient records to ensure accuracy and confidentiality.
- Handled incoming calls, ensuring prompt response to enquiries.
- Updated electronic health records regularly, guaranteeing data accuracy.
- Facilitated smooth communication between doctors and patients, leading to improved understanding of medical conditions.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Organised patient follow-ups, resulting in better health management.
- Responded calmly and compassionately in emergency situations.
- Welcomed patients with kindness to enhance checking in processes.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Offered advice on additional services to best meet patient needs.
- Completed start and end of day procedures for busy GP practice.
- Managed digital and manual filing systems.
Customer service assistant
Tesco PLC Ltd
Birmingham, Midlands
07.2004 - 05.2006
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Offered helpful advice on product selection, leading to increased sales.
- Improved customer relations by managing customer complaints effectively.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Assisted customers with product inquiries for enhanced shopping experience.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
GCSEs -
Baylis court girls school
High Wycombe, Buckinghamshire 09.1998 - 07.2002
Skills
- Feedback collection and analysis
- Time management mastery
- Spreadsheet creation
- Calendar scheduling
- Event planning expertise
- Data entry speed
- Flexibility in task handling
- Invoicing and billing experience
- Patience and diplomacy
- Customer relationship management systems
- Basic html understanding
- Travel arrangements planning
- Data inputting
- Bookkeeping knowledge
- Office equipment operation
- Constructive feedback giving
- Client relations
- Telephone etiquette
- Data organisation
- Conflict resolution expertise
- Confidentiality maintenance
- Event planning
- Document preparation
- Records management
- Postal handling routines
- Stress resilience
- Digital filing techniques
- Filing systems knowledge
- Email handling efficiency
- Basic accounting understanding
- Customer Service
Languages
English
Fluent
Punjabi
Fluent
Urdu
Fluent
Certification
Full Clean Driving License since 2004
Timeline
Administrative assistant and clerk
Birmingham & Solihull Mental Health
04.2025 - Current
Domestic housekeeper
Zinnia Mental health Centre
01.2025 - Current
Domestic cleaner
S.T.A.R.S.LTD
01.2021 - 12.2021
Courier driver
AAH Pharmaceuticals
06.2010 - 07.2022
Receptionist
The Park Medical Centre
05.2006 - 06.2008
Customer service assistant
Tesco PLC Ltd
07.2004 - 05.2006
GCSEs -
Baylis court girls school
09.1998 - 07.2002
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