Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brooke Aitken

Ayr

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Dedicated team player, proactive and hands-on in task completion. Experienced waitressing with over 2 years in the hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver wants and needs from employer.

Overview

2
2
years of professional experience

Work History

Waitress

Scott Conway
Ayr
05.2023 - Current
  • Managed table settings for enhanced dining experience.
  • Maintained clean and organised dining area for customer comfort.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Utilised professional communication skills to resolve customer complaints.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Totalled bills for customers and accepted payment via currency and card payments.
  • Checked customer IDs to confirm age before selling age-restricted products.

Education

Scottish Qualifications Certificate - Secondary Education

Belmont Academy
Ayr
08.2024

Skills

  • Tills operation
  • Digital ordering system use
  • Patience and composure
  • Resilient under pressure
  • Verbal communication
  • Outstanding customer service
  • Cash handling accuracy
  • Effective sales techniques
  • Fair conflict resolution
  • Complaint handling
  • Outgoing and enthusiastic

Accomplishments

Nat5 English - A

Nat5 Maths - A

Nat5 Design and Manufacture - A

Nat5 Art and Design - B

Nat5 Administration and IT - B

Nat5 Biology - C

Timeline

Waitress

Scott Conway
05.2023 - Current

Scottish Qualifications Certificate - Secondary Education

Belmont Academy

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Brooke Aitken