Summary
Overview
Work history
Education
Skills
Timeline
Generic

JAY MASON

Ickenham

Summary

As a dedicated and driven professional who thrives on challenges and takes pride in responsibility, I am actively seeking an opportunity with a forward-thinking company known for its exceptional A-class customer service. Holding a full, clean UK driving licence, I am keen to further progress my career in a role that highlights reliability, time management, and strong customer interaction. I’m excited to contribute to a dynamic team that values growth and offers clear pathways for professional development and personal progression.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work history

DELIVERY DRIVER / WAREHOUSE OPERATIVE

GBA solutions
Heathrow
12.2024 - Current
  • Ensured safety by regular vehicle inspections and maintenance.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Completed deliveries with smile and patient, personalised service.
  • Submitted required documentation upon journey completion.

DELIVERY DRIVER

Palletways
Greenford
03.2024 - 05.2025
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Completed required paperwork certifying deliveries.
  • Supported physically challenged customers to enter and disembark vehicle safely.
  • Applied personal road knowledge and GPS application to set shortest routes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered tailored assistance to customers with disabilities.

DELIVERY DRIVER

ENCORE
Uxbridge
06.2022 - 03.2024
  • Submitted required documentation upon journey completion
  • Completed deliveries with smile and patient, personalised service
  • Carried heavy items to customers' desired location using best moving and handling practices
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times
  • Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes
  • Followed safe driving practices for safety of fellow travellers and passengers
  • Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users

DRIVER

G4S CASH SOLUTIONS
Nine Elms
01.2022 - 06.2022
  • Safely transport cash and valuables between customers' premises, banks, and cash centers within designated time frames, ensuring timely and secure delivery
  • Handle emergency situations with poise and adherence to established procedures, maintaining composure and efficiency under pressure
  • Uphold a professional appearance at all times, while demonstrating safe and courteous driving behavior to prioritize the safety of both passengers and cargo

MULTI DROP DELIVERY DRIVER

B&S GROUP
03.2021 - 01.2022
  • Ensure timely delivery of critical medicinal products to a variety of pharmacies in and around London, recognizing the vital importance of these deliveries to the health and well-being of patients
  • Maintain a consistent and reliable schedule, prioritizing the prompt and efficient transportation of pharmaceuticals to meet the daily needs of the pharmacies we serve
  • Employ meticulous attention to detail to guarantee accurate deliveries, adhering to strict protocols to ensure the integrity and safety of the medicinal products throughout transit
  • Foster strong relationships with pharmacy personnel through reliable service and professionalism, reinforcing trust and confidence in our delivery operations

CUSTOMER SERVICE TEAM MEMBER/DRIVER

OCADO
07.2020 - 03.2021
  • Ensure prompt delivery of customers' orders within designated time slots, prioritizing reliability and customer satisfaction
  • Adhere strictly to Covid-19 restrictions and safety protocols throughout the delivery process, ensuring the well-being of both customers and delivery personnel
  • Provide exceptional customer service while maintaining compliance with health and safety guidelines, demonstrating empathy and professionalism in all interactions
  • Proactively communicate with customers regarding any changes or delays, managing expectations effectively and ensuring transparency throughout the delivery experience

CUSTOMER SERVICE ADVISOR/DRIVER

MERCEDES-BENZ
09.2014 - 03.2020
  • Efficiently distribute Mercedes parts and vehicles across Britain through multi-drop deliveries
  • Oversee the intake of parts, ensuring proper management and timely picking of required stock for customer delivery
  • Conduct cash handling procedures, meticulously balancing accounts and updating systems with daily transactions
  • Provide detailed reports at the end of each day, promptly addressing any issues or discrepancies to maintain operational excellence

Education

BTEC National Certificate - Sports

WEST HERTS COLLEGE/UXBRIDGE COLLEGE
09.2007 - 05.2009

BTEC First Diploma - Public Services

BISHOP RAMSEY SCHOOL
09.2001 - 05.2007

Skills

  • Alternative Fuelled Commercial Vehicles
  • Fire Risk Assessor
  • Organisation
  • Time Management
  • Geographical Knowledge of London
  • Microsoft Office
  • Leadership
  • Teamwork
  • Delegation
  • Communication
  • Full Clean Driving License
  • SIA License

Timeline

DELIVERY DRIVER / WAREHOUSE OPERATIVE

GBA solutions
12.2024 - Current

DELIVERY DRIVER

Palletways
03.2024 - 05.2025

DELIVERY DRIVER

ENCORE
06.2022 - 03.2024

DRIVER

G4S CASH SOLUTIONS
01.2022 - 06.2022

MULTI DROP DELIVERY DRIVER

B&S GROUP
03.2021 - 01.2022

CUSTOMER SERVICE TEAM MEMBER/DRIVER

OCADO
07.2020 - 03.2021

CUSTOMER SERVICE ADVISOR/DRIVER

MERCEDES-BENZ
09.2014 - 03.2020

BTEC National Certificate - Sports

WEST HERTS COLLEGE/UXBRIDGE COLLEGE
09.2007 - 05.2009

BTEC First Diploma - Public Services

BISHOP RAMSEY SCHOOL
09.2001 - 05.2007

Similar Profiles

Create profile
JAY MASON