JAY MASON
Ickenham
Summary
As a dedicated and driven professional who thrives on challenges and takes pride in responsibility, I am actively seeking an opportunity with a forward-thinking company known for its exceptional A-class customer service. Holding a full, clean UK driving licence, I am keen to further progress my career in a role that highlights reliability, time management, and strong customer interaction. I’m excited to contribute to a dynamic team that values growth and offers clear pathways for professional development and personal progression.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
DELIVERY DRIVER / WAREHOUSE OPERATIVE
GBA solutions
Heathrow
2024.12 - Current
- Ensured safety by regular vehicle inspections and maintenance.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Completed deliveries with smile and patient, personalised service.
- Submitted required documentation upon journey completion.
DELIVERY DRIVER
Palletways
Greenford
2024.03 - 2025.05
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Completed required paperwork certifying deliveries.
- Supported physically challenged customers to enter and disembark vehicle safely.
- Applied personal road knowledge and GPS application to set shortest routes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered tailored assistance to customers with disabilities.
DELIVERY DRIVER
ENCORE
Uxbridge
2022.06 - 2024.03
- Submitted required documentation upon journey completion
- Completed deliveries with smile and patient, personalised service
- Carried heavy items to customers' desired location using best moving and handling practices
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes
- Followed safe driving practices for safety of fellow travellers and passengers
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users
DRIVER
G4S CASH SOLUTIONS
Nine Elms
2022.01 - 2022.06
- Safely transport cash and valuables between customers' premises, banks, and cash centers within designated time frames, ensuring timely and secure delivery
- Handle emergency situations with poise and adherence to established procedures, maintaining composure and efficiency under pressure
- Uphold a professional appearance at all times, while demonstrating safe and courteous driving behavior to prioritize the safety of both passengers and cargo
MULTI DROP DELIVERY DRIVER
B&S GROUP
2021.03 - 2022.01
- Ensure timely delivery of critical medicinal products to a variety of pharmacies in and around London, recognizing the vital importance of these deliveries to the health and well-being of patients
- Maintain a consistent and reliable schedule, prioritizing the prompt and efficient transportation of pharmaceuticals to meet the daily needs of the pharmacies we serve
- Employ meticulous attention to detail to guarantee accurate deliveries, adhering to strict protocols to ensure the integrity and safety of the medicinal products throughout transit
- Foster strong relationships with pharmacy personnel through reliable service and professionalism, reinforcing trust and confidence in our delivery operations
CUSTOMER SERVICE TEAM MEMBER/DRIVER
OCADO
2020.07 - 2021.03
- Ensure prompt delivery of customers' orders within designated time slots, prioritizing reliability and customer satisfaction
- Adhere strictly to Covid-19 restrictions and safety protocols throughout the delivery process, ensuring the well-being of both customers and delivery personnel
- Provide exceptional customer service while maintaining compliance with health and safety guidelines, demonstrating empathy and professionalism in all interactions
- Proactively communicate with customers regarding any changes or delays, managing expectations effectively and ensuring transparency throughout the delivery experience
CUSTOMER SERVICE ADVISOR/DRIVER
MERCEDES-BENZ
2014.09 - 2020.03
- Efficiently distribute Mercedes parts and vehicles across Britain through multi-drop deliveries
- Oversee the intake of parts, ensuring proper management and timely picking of required stock for customer delivery
- Conduct cash handling procedures, meticulously balancing accounts and updating systems with daily transactions
- Provide detailed reports at the end of each day, promptly addressing any issues or discrepancies to maintain operational excellence
Education
BTEC National Certificate - Sports
WEST HERTS COLLEGE/UXBRIDGE COLLEGE
2007.09 - 2009.05
BTEC First Diploma - Public Services
BISHOP RAMSEY SCHOOL
2001.09 - 2007.05
Skills
- Alternative Fuelled Commercial Vehicles
- Fire Risk Assessor
- Organisation
- Time Management
- Geographical Knowledge of London
- Microsoft Office
- Leadership
- Teamwork
- Delegation
- Communication
- Full Clean Driving License
- SIA License
Timeline
DELIVERY DRIVER / WAREHOUSE OPERATIVE
GBA solutions
2024.12 - Current
DELIVERY DRIVER
Palletways
2024.03 - 2025.05
DELIVERY DRIVER
ENCORE
2022.06 - 2024.03
DRIVER
G4S CASH SOLUTIONS
2022.01 - 2022.06
MULTI DROP DELIVERY DRIVER
B&S GROUP
2021.03 - 2022.01
CUSTOMER SERVICE TEAM MEMBER/DRIVER
OCADO
2020.07 - 2021.03
CUSTOMER SERVICE ADVISOR/DRIVER
MERCEDES-BENZ
2014.09 - 2020.03
BTEC National Certificate - Sports
WEST HERTS COLLEGE/UXBRIDGE COLLEGE
2007.09 - 2009.05
BTEC First Diploma - Public Services
BISHOP RAMSEY SCHOOL
2001.09 - 2007.05