Brandon Ted Day
Summary
I am reliable and professional with a keen sense of responsibility and proactive approach. Throughout my career I have ascertained strong communication and conflict resolution skills, coupled with a background in customer service and team collaboration.
I enjoy communicating with people, both in person and on the telephone and find it easy to build rapports with individuals from all different backgrounds ensuring respect is always exhibited. I am
competent in the use of all Microsoft Office applications and have previously used graphics software to produce enhanced drawings in my role at Howden's Joinery. I am particularly skilled in my attention to detail and understand the importance of accuracy.
As well as this, I am not afraid to stand out or be competitive. I often put in additional time to a practical task or a piece of written work to ensure I get a better result. Working together with others who have similar motivation and standards makes work and the pacing of each other enjoyable. I belong to a gym and work out regularly and have always taken pride in being physically fit.
I am committed to maintaining safe and secure environments while fostering positive interactions. I am hard-working, focused and consistent in both practical and theoretical work. In addition I am a quick learner with a hands on approach and am fully flexible in terms of work patterns. I am an incredibly loyal and trustworthy employee who has always proved consistent and dependable. I will always prove myself given the opportunity.
Overview
11
11
years of professional experience
20135
20135
years of post-secondary education
Work history
Security Door Supervisor
CPS
Central London
2024.12 - Current
- Recorded incident reports accurately post-event.
- Assisted in emergency situations, ensured safety of all present.
- Enforced venue policies for a safe environment.
- Checked bags at entrance for contraband items.
- Mitigated risk of theft with vigilant observation.
- Worked closely with colleagues to maintain team efficiency.
- Managed queues efficiently during peak hours.
- Reported any suspicious behaviour to the management immediately.
- Ensured compliance with health and safety regulations by carrying out regular checks.
- Provided excellent customer service, resolved disputes calmly and professionally.
- Controlled access points to prevent unauthorised entry.
- Dealt with difficult individuals or groups, maintained peace and order.
- Responded quickly to incidents, prevented escalation.
- Maintained site security by conducting regular patrols.
- Guaranteed security of all entry and exit points with frequent foot patrols.
- Handled ID checks using company system, managing customer access or denial in line with company policy.
- Used approved techniques to defuse conflict and remove unruly guests.
- Dealt appropriately and safely with security issues and risks, adhering to established codes of practice.
Warehouse and Delivery Operative
Cuttings - Lightening Protection Specialists
London
2023.10 - 2024.05
- Followed instructions accurately to ensure task completion in a timely manner.
- Achieved targets with attention to detail and time management skills.
- Handled materials carefully to avoid damage or loss.
- Coordinated with other teams smoothly for project completion,.
- Assisted colleagues, fostered a positive work environment.
- Organised workflow for streamlined process execution.
- Ensured safety standards by meticulously following protocols and procedures.
- Excelled in multi-tasking for improved productivity.
- Imported raw materials efficiently to meet production schedules on time,.
- Met deadlines by prioritising tasks effectively.
- Maintained clean work area with regular tidying up tasks.
- Kept records accurately, ensured accountability and transparency,.
- Improved productivity for team through effective communication and collaboration.
- Worked part of fast-paced production line, continually achieving targets.
Kitchen Designer
Howdens Joinery
London
2022.10 - 2023.08
- Coordinated delivery schedules efficiently, avoiding delays in project execution.
- Kept up-to-date with industry trends for incorporation into unique designs.
- Created 3D renderings of kitchen designs using CAD software, improving client visualisation.
- Played a key role in showroom display arrangement, showcasing latest designs effectively.
- Collaborated with contractors, enhancing project efficiency by effective communication.
- Established good relationships with clients through excellent customer service skills.
- Suggested appropriate appliances and fixtures to complement overall kitchen design theme.
- Prepared accurate cost estimates for customers based on their specific requirements.
- Worked closely with installation teams to guarantee smooth implementation of designs.
- Conducted comprehensive site surveys to ensure accurate measurements for design plans.
- Contributed innovative ideas during team brainstorming sessions resulting in unique designs.
- Handled customer queries professionally, building trust and fostering repeat business.
- Provided detailed product information to clients, ensuring satisfaction with chosen materials.
- Ensured compliance with health and safety regulations during all stages of the design process.
- Delivered presentations outlining proposed design solutions convincingly to potential clients.
Trade Counter Sales Assistant
Howdens Joinery
London
2021.10 - 2022.10
- Helped customers locate products around the store enhancing shopping experience.
- Verified age of customers when selling age-restricted items responsibly.
- Kept counter area well-stocked for seamless service delivery.
- Managed till accurately, avoiding cash discrepancies at end of shift.
- Assisted in inventory management for optimal stock levels.
- Resolved customer complaints professionally to maintain brand reputation.
- Demonstrated product knowledge for informed customer recommendations.
- Maintained orderly merchandising with regular shelf restocking.
- Handled merchandise returns and exchanges with tact and efficiency.
Warehouse Operative
Kent Dairy Company Distribution Centre
London
2021.06 - 2021.10
Temporary Logistics Assistant
Stephen Austin
London
2021.01 - 2021.04
Customer Service Advisor
Verisure UK
London
2020.01 - 2020.03
Personal Carer
Personal
London
2018.06 - 2019.10
Sales Consultant
Everest Home Improvements
London
2015.05 - 2018.06
Trade Counter Sales and Warehouse Operative
Howdens Joinery
2014.09 - 2015.05
Apprentice Counter Sales Assistant
Howdens Joinery
London
2013.10 - 2014.09
Education
SIA License - Security
Barnet and Southgate College
LondonNVQ Level 2 - Customer Service
Pearson National Vocational Qualification
Business Skills
Intermediate Level Apprenticeship
Level 1 - English
Pearson Edexcel Functional Skills
Level 1 - Mathematics
Pearson Edexcel Functional Skills
Level 2 - Customer Service
Pearson BTec
Side-shift Lift Truck Operator -
.
City & Guilds and C Skills Level 2 Diploma (QCF) - Bench Joinery
Buildings and Craft College
Stratford September 2011 - 2013.07
City & Guilds and C Skills Level 1 Diploma - Carpentry and Joinery (QCF)
Buildings and Craft College
StratfordSecondary Education - GCSEs
East Barnet School
September 2006 - 2011.07
Primary Education -
St Marys Church of England Primary School
East Barnet, Barnet September 1999 - 2006.07
Skills
- Behaviour control
- Security legislation understanding
- Interpersonal communication
- Crowd control
- Authority assertion
- Time-management
- Tactful communication
- Events and crowd management
- Effective communication
- Metal detector usage
- Critical-thinking
- Point-of-entry screening
- Radio communication
- Proactive approach
- Security risk analysis
- Decision making under pressure
- Effective decision making
- Self-motivation
- ID verification
- Proactive prevention strategies
- Body search techniques
- Communication skills
- Physical Fitness
- UK Driving Licence
- Stress tolerance
- Bag inspections
- Computer literacy
- Dispute Resolution
- Ethical decision making
- Positive attitude
- Confident
- Opening doors
- Security Management
- Vigilance enhancement
- Emergency procedures
- Restaurant security
- Entry and exit route oversight
- Effective delegation
- Public safety knowledge
- Health and Safety
- Active listening
References
References available upon request.
Timeline
Security Door Supervisor
CPS
2024.12 - Current
Warehouse and Delivery Operative
Cuttings - Lightening Protection Specialists
2023.10 - 2024.05
Kitchen Designer
Howdens Joinery
2022.10 - 2023.08
Trade Counter Sales Assistant
Howdens Joinery
2021.10 - 2022.10
Warehouse Operative
Kent Dairy Company Distribution Centre
2021.06 - 2021.10
Temporary Logistics Assistant
Stephen Austin
2021.01 - 2021.04
Customer Service Advisor
Verisure UK
2020.01 - 2020.03
Personal Carer
Personal
2018.06 - 2019.10
Sales Consultant
Everest Home Improvements
2015.05 - 2018.06
Trade Counter Sales and Warehouse Operative
Howdens Joinery
2014.09 - 2015.05
Apprentice Counter Sales Assistant
Howdens Joinery
2013.10 - 2014.09
SIA License - Security
Barnet and Southgate College
NVQ Level 2 - Customer Service
Pearson National Vocational Qualification
Business Skills
Intermediate Level Apprenticeship
Level 1 - English
Pearson Edexcel Functional Skills
Level 1 - Mathematics
Pearson Edexcel Functional Skills
Level 2 - Customer Service
Pearson BTec
Side-shift Lift Truck Operator -
.
City & Guilds and C Skills Level 2 Diploma (QCF) - Bench Joinery
Buildings and Craft College
September 2011 - 2013.07
City & Guilds and C Skills Level 1 Diploma - Carpentry and Joinery (QCF)
Buildings and Craft College
Secondary Education - GCSEs
East Barnet School
September 2006 - 2011.07
Primary Education -
St Marys Church of England Primary School
September 1999 - 2006.07