Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Brandon Ted Day

Summary

I am reliable and professional with a keen sense of responsibility and proactive approach. Throughout my career I have ascertained strong communication and conflict resolution skills, coupled with a background in customer service and team collaboration.


I enjoy communicating with people, both in person and on the telephone and find it easy to build rapports with individuals from all different backgrounds ensuring respect is always exhibited. I am

competent in the use of all Microsoft Office applications and have previously used graphics software to produce enhanced drawings in my role at Howden's Joinery. I am particularly skilled in my attention to detail and understand the importance of accuracy.


As well as this, I am not afraid to stand out or be competitive. I often put in additional time to a practical task or a piece of written work to ensure I get a better result. Working together with others who have similar motivation and standards makes work and the pacing of each other enjoyable. I belong to a gym and work out regularly and have always taken pride in being physically fit.


I am committed to maintaining safe and secure environments while fostering positive interactions. I am hard-working, focused and consistent in both practical and theoretical work. In addition I am a quick learner with a hands on approach and am fully flexible in terms of work patterns. I am an incredibly loyal and trustworthy employee who has always proved consistent and dependable. I will always prove myself given the opportunity.

Overview

11
11
years of professional experience
20135
20135
years of post-secondary education

Work history

Security Door Supervisor

CPS
Central London
12.2024 - Current
  • Recorded incident reports accurately post-event.
  • Assisted in emergency situations, ensured safety of all present.
  • Enforced venue policies for a safe environment.
  • Checked bags at entrance for contraband items.
  • Mitigated risk of theft with vigilant observation.
  • Worked closely with colleagues to maintain team efficiency.
  • Managed queues efficiently during peak hours.
  • Reported any suspicious behaviour to the management immediately.
  • Ensured compliance with health and safety regulations by carrying out regular checks.
  • Provided excellent customer service, resolved disputes calmly and professionally.
  • Controlled access points to prevent unauthorised entry.
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Responded quickly to incidents, prevented escalation.
  • Maintained site security by conducting regular patrols.
  • Guaranteed security of all entry and exit points with frequent foot patrols.
  • Handled ID checks using company system, managing customer access or denial in line with company policy.
  • Used approved techniques to defuse conflict and remove unruly guests.
  • Dealt appropriately and safely with security issues and risks, adhering to established codes of practice.

Warehouse and Delivery Operative

Cuttings - Lightening Protection Specialists
London
10.2023 - 05.2024
  • Followed instructions accurately to ensure task completion in a timely manner.
  • Achieved targets with attention to detail and time management skills.
  • Handled materials carefully to avoid damage or loss.
  • Coordinated with other teams smoothly for project completion,.
  • Assisted colleagues, fostered a positive work environment.
  • Organised workflow for streamlined process execution.
  • Ensured safety standards by meticulously following protocols and procedures.
  • Excelled in multi-tasking for improved productivity.
  • Imported raw materials efficiently to meet production schedules on time,.
  • Met deadlines by prioritising tasks effectively.
  • Maintained clean work area with regular tidying up tasks.
  • Kept records accurately, ensured accountability and transparency,.
  • Improved productivity for team through effective communication and collaboration.
  • Worked part of fast-paced production line, continually achieving targets.

Kitchen Designer

Howdens Joinery
London
10.2022 - 08.2023
  • Coordinated delivery schedules efficiently, avoiding delays in project execution.
  • Kept up-to-date with industry trends for incorporation into unique designs.
  • Created 3D renderings of kitchen designs using CAD software, improving client visualisation.
  • Played a key role in showroom display arrangement, showcasing latest designs effectively.
  • Collaborated with contractors, enhancing project efficiency by effective communication.
  • Established good relationships with clients through excellent customer service skills.
  • Suggested appropriate appliances and fixtures to complement overall kitchen design theme.
  • Prepared accurate cost estimates for customers based on their specific requirements.
  • Worked closely with installation teams to guarantee smooth implementation of designs.
  • Conducted comprehensive site surveys to ensure accurate measurements for design plans.
  • Contributed innovative ideas during team brainstorming sessions resulting in unique designs.
  • Handled customer queries professionally, building trust and fostering repeat business.
  • Provided detailed product information to clients, ensuring satisfaction with chosen materials.
  • Ensured compliance with health and safety regulations during all stages of the design process.
  • Delivered presentations outlining proposed design solutions convincingly to potential clients.

Trade Counter Sales Assistant

Howdens Joinery
London
10.2021 - 10.2022
  • Helped customers locate products around the store enhancing shopping experience.
  • Verified age of customers when selling age-restricted items responsibly.
  • Kept counter area well-stocked for seamless service delivery.
  • Managed till accurately, avoiding cash discrepancies at end of shift.
  • Assisted in inventory management for optimal stock levels.
  • Resolved customer complaints professionally to maintain brand reputation.
  • Demonstrated product knowledge for informed customer recommendations.
  • Maintained orderly merchandising with regular shelf restocking.
  • Handled merchandise returns and exchanges with tact and efficiency.

Warehouse Operative

Kent Dairy Company Distribution Centre
London
06.2021 - 10.2021

Temporary Logistics Assistant

Stephen Austin
London
01.2021 - 04.2021

Customer Service Advisor

Verisure UK
London
01.2020 - 03.2020

Personal Carer

Personal
London
06.2018 - 10.2019

Sales Consultant

Everest Home Improvements
London
05.2015 - 06.2018

Trade Counter Sales and Warehouse Operative

Howdens Joinery
09.2014 - 05.2015

Apprentice Counter Sales Assistant

Howdens Joinery
London
10.2013 - 09.2014

Education

SIA License - Security

Barnet and Southgate College
London

NVQ Level 2 - Customer Service

Pearson National Vocational Qualification

Business Skills

Intermediate Level Apprenticeship

Level 1 - English

Pearson Edexcel Functional Skills

Level 1 - Mathematics

Pearson Edexcel Functional Skills

Level 2 - Customer Service

Pearson BTec

Side-shift Lift Truck Operator -

.

City & Guilds and C Skills Level 2 Diploma (QCF) - Bench Joinery

Buildings and Craft College
Stratford
September 2011 - 07.2013

City & Guilds and C Skills Level 1 Diploma - Carpentry and Joinery (QCF)

Buildings and Craft College
Stratford

Secondary Education - GCSEs

East Barnet School
September 2006 - 07.2011

Primary Education -

St Marys Church of England Primary School
East Barnet, Barnet
September 1999 - 07.2006

Skills

  • Behaviour control
  • Security legislation understanding
  • Interpersonal communication
  • Crowd control
  • Authority assertion
  • Time-management
  • Tactful communication
  • Events and crowd management
  • Effective communication
  • Metal detector usage
  • Critical-thinking
  • Point-of-entry screening
  • Radio communication
  • Proactive approach
  • Security risk analysis
  • Decision making under pressure
  • Effective decision making
  • Self-motivation
  • ID verification
  • Proactive prevention strategies
  • Body search techniques
  • Communication skills
  • Physical Fitness
  • UK Driving Licence
  • Stress tolerance
  • Bag inspections
  • Computer literacy
  • Dispute Resolution
  • Ethical decision making
  • Positive attitude
  • Confident
  • Opening doors
  • Security Management
  • Vigilance enhancement
  • Emergency procedures
  • Restaurant security
  • Entry and exit route oversight
  • Effective delegation
  • Public safety knowledge
  • Health and Safety
  • Active listening

References

References available upon request.

Timeline

Security Door Supervisor

CPS
12.2024 - Current

Warehouse and Delivery Operative

Cuttings - Lightening Protection Specialists
10.2023 - 05.2024

Kitchen Designer

Howdens Joinery
10.2022 - 08.2023

Trade Counter Sales Assistant

Howdens Joinery
10.2021 - 10.2022

Warehouse Operative

Kent Dairy Company Distribution Centre
06.2021 - 10.2021

Temporary Logistics Assistant

Stephen Austin
01.2021 - 04.2021

Customer Service Advisor

Verisure UK
01.2020 - 03.2020

Personal Carer

Personal
06.2018 - 10.2019

Sales Consultant

Everest Home Improvements
05.2015 - 06.2018

Trade Counter Sales and Warehouse Operative

Howdens Joinery
09.2014 - 05.2015

Apprentice Counter Sales Assistant

Howdens Joinery
10.2013 - 09.2014

SIA License - Security

Barnet and Southgate College

NVQ Level 2 - Customer Service

Pearson National Vocational Qualification

Business Skills

Intermediate Level Apprenticeship

Level 1 - English

Pearson Edexcel Functional Skills

Level 1 - Mathematics

Pearson Edexcel Functional Skills

Level 2 - Customer Service

Pearson BTec

Side-shift Lift Truck Operator -

.

City & Guilds and C Skills Level 2 Diploma (QCF) - Bench Joinery

Buildings and Craft College
September 2011 - 07.2013

City & Guilds and C Skills Level 1 Diploma - Carpentry and Joinery (QCF)

Buildings and Craft College

Secondary Education - GCSEs

East Barnet School
September 2006 - 07.2011

Primary Education -

St Marys Church of England Primary School
September 1999 - 07.2006
Brandon Ted Day