Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Antoine Walker

Manchester,Lancashire

Summary

I am an experienced security professional with a strong background in hospitality, event stewardship, licensed premises and night club safety management. I demonstrate success in delivering exceptional customer service, managing access, crowd control and maintaining secure, welcoming environments, with leadership and communication skills enhanced through coaching and community mentoring roles.

I have strong observational skills, with a calm, composed demeanour in high-pressure situations. I am knowledgeable around conflict resolution, customer service and maintaining a safe environment.

I am ready to use and develop my communication, situational awareness and teamwork skills in the roles of Concierge/Security Services.

I'm an energetic employee well-versed in strong communication and organisation skills, who seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading and managing projects to completion.

I'm hardworking, diligent and enthusiastic with knowledge of resolving customer problems. I have consistently applied my skills in client relations, hospitality, confidentiality and a strong understanding of guest services and I am eager to bring this expertise to your organisation.

Overview

38
38
years of professional experience
15
15
years of post-secondary education

Work history

Security door supervisor

Crown & Anchor ( /11/2022-
Manchester, Lancashire
11.2022 - Current
  • Conducted ID checks for age verification.
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Provided excellent customer service, resolved disputes calmly and professionally.
  • Checked bags at entrance for contraband items.
  • Recorded incident reports accurately post-event.
  • Responded quickly to incidents, prevented escalation.
  • Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
  • Enforced venue policies for a safe environment.
  • Assisted in emergency situations, ensured safety of all present.
  • Used approved techniques to defuse conflict and remove unruly guests.

Security door supervisor

Taurus Security (2014-2020)
Manchester, Lancashire
01.2014 - 01.2020
  • Ensured compliance with health and safety regulations by carrying out regular checks.
  • Controlled access points to prevent unauthorised entry.
  • Managed queues efficiently during peak hours.
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Checked bags at entrance for contraband items.
  • Enforced venue policies for a safe environment.
  • Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
  • Provided excellent customer service, resolved disputes calmly and professionally.
  • Conducted ID checks for age verification.
  • Recorded incident reports accurately post-event.
  • Responded quickly to incidents, prevented escalation.
  • Assisted in emergency situations, ensured safety of all present.
  • Created and maintained secure, safe and welcoming environment for patrons.

Security door supervisor

DM Manley (2013-2018)
Manchester, Lancashire
01.2013 - 01.2018
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Controlled access points to prevent unauthorised entry.
  • Reported any suspicious behaviour to the management immediately.
  • Enforced venue policies for a safe environment.
  • Recorded incident reports accurately post-event.
  • Checked bags at entrance for contraband items.
  • Responded quickly to incidents, prevented escalation.
  • Worked closely with colleagues to maintain team efficiency.
  • Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
  • Assisted in emergency situations, ensured safety of all present.

Security door supervisor

Great Western Events (2008-2014)
Manchester, Lancashire
01.2008 - 01.2014
  • Responded quickly to incidents, prevented escalation.
  • Managed queues efficiently during peak hours.
  • Controlled access points to prevent unauthorised entry.
  • Conducted ID checks for age verification.
  • Checked bags at entrance for contraband items.
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
  • Recorded incident reports accurately post-event.
  • Ensured compliance with health and safety regulations by carrying out regular checks.

Security door supervisor

Professional Security (2012-2013)
Manchester, Lancashire
01.2012 - 01.2013
  • Responded quickly to incidents, prevented escalation.
  • Provided excellent customer service, resolved disputes calmly and professionally.
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Enforced venue policies for a safe environment.
  • Checked bags at entrance for contraband items.
  • Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
  • Conducted ID checks for age verification.
  • Assisted in emergency situations, ensured safety of all present.
  • Managed queues efficiently during peak hours.
  • Created and maintained secure, safe and welcoming environment for patrons.

Security door supervisor

Nicholsons Bar & Grill
Manchester, Lancashire
01.2010 - 01.2012
  • Ensured compliance with health and safety regulations by carrying out regular checks.
  • Enforced venue policies for a safe environment.
  • Reported any suspicious behaviour to the management immediately.
  • Conducted ID checks for age verification.
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Controlled access points to prevent unauthorised entry.
  • Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
  • Checked bags at entrance for contraband items.
  • Managed queues efficiently during peak hours.
  • Provided excellent customer service, resolved disputes calmly and professionally.

Security door supervisor

National Security Network (2004-2008)
Manchester
01.2004 - 01.2008
  • Maintained site security by conducting regular patrols.
  • Participated in staff training sessions for continuous professional development.
  • Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
  • Managed queues efficiently during peak hours.
  • Controlled access points to prevent unauthorised entry.
  • Conducted ID checks for age verification.
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Assisted in emergency situations, ensured safety of all present.

Security door supervisor

National Security Network (2004-2008)
Manchester, Lancashire
01.2004 - 01.2008
  • Ensured compliance with health and safety regulations by carrying out regular checks.
  • Provided excellent customer service, resolved disputes calmly and professionally.
  • Enforced venue policies for a safe environment.
  • Responded quickly to incidents, prevented escalation.
  • Reported any suspicious behaviour to the management immediately.
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Managed queues efficiently during peak hours.

Security officer

Walker Howe Security Services
Manchester, Lancashire
01.1998 - 01.2004
  • Provided assistance during fire safety checks, improving overall workplace safety.
  • Upheld strict access controls for ensuring building security.
  • Coordinated with other officers on shift changes smoothly and effectively.
  • Carried out health and safety risk assessments accurately for reducing potential hazards.
  • Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
  • Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.

Security door supervisor

SHOW SEC
11.1997 - 01.2003
  • Managed queues efficiently during peak hours.
  • Provided excellent customer service, resolved disputes calmly and professionally.
  • Participated in staff training sessions for continuous professional development.
  • Responded quickly to incidents, prevented escalation.
  • Conducted ID checks for age verification.
  • Controlled access points to prevent unauthorised entry.
  • Assisted in emergency situations, ensured safety of all present.
  • Dealt with difficult individuals or groups, maintained peace and order.
  • Checked bags at entrance for contraband items.

Bartender waiter

BELLE VUE STADIUM RESTAURANT
Manchester, Lancashire
10.1997 - 06.1998
  • Serve food and drinks to customers in a fast-paced environment, utilising point-of-sale systems and maintaining high hygiene standards.

Door security staff member

HUTTONS Food & Drink
Manchester, Lancashire
05.1994 - 09.1997
  • Worked closely with event organisers for seamless integration between security protocols and event activities.
  • Deescalated tense situations professionally, maintaining a calm environment.
  • Denied entry to unruly or overly intoxicated individuals, preserving the enjoyment of others within the venue.
  • Conducted thorough searches of bags and personal belongings upon entry to prevent contraband items.
  • Utilised excellent communication skills to clearly explain security procedures to guests and staff alike.
  • Enforced venue rules firmly but fairly, promoting respect and compliance from patrons.
  • Responded swiftly to emergencies, mitigating potential harm or damage.
  • Checked identification to prevent entry of underage patrons.
  • Maintained order in queue lines by setting clear expectations for behaviour.

Sales assistant

Threshers Food & Drink
Manchester, Lancashire
02.1994 - 05.1994

Assisted with stock taking processes to ensure accurate inventory levels.
Filled shelves with products to maintain store presentation and accessibility.
Conducted till sales transactions to provide customer service and sales support.

Operations assistant

STOODLEYS Car Auction
Manchester, Lancashire
01.1988 - 01.1990

Prepared vehicles for auction through comprehensive cleaning and detailing processes.

Education

GCSEs - History

Birley High School
Manchester
09.1985 - 07.1987

GCSEs - Sociology

Birley High School
Manchester
09.1985 - 07.1986

GCSEs - Cultural Studies

Birley High School
Manchester
09.1985 - 07.1986

GCSEs - English Speaking & Listening B

Ellen Wilkinson High School
Manchester
09.1987 - 07.1989

GCSEs - English Language & Literature D

Ellen Wilkinson High School
Manchester
09.1987 - 07.1989

GCSEs - Law C

Sheena Simon College
Manchester
09.1990 - 07.1992

NVQ Level 2 - Bricklaying L1 & 2

Ashton College
Manchester
09.2022 - 07.2024

NVQ Level 2 - British Wrestling Coach L1 & L2

Hopewood Hall College
Manchester
09.2018 - 07.2019

Certificate of Higher Education - Access to Higher Education

Manchester Metropolitan University
Manchester
09.2001 - 07.2004

NVQ Level 1 - NSPCC Child Protection In Sport & Physical Activity

Hopewood Hall College
Manchester
09.2018 - 07.2019

Skills

  • Incident logging accuracy
  • Tactful communication
  • Knowledge of security protocols
  • Bag search expertise
  • Proactive prevention strategies
  • Visitor management procedures
  • Authority assertion
  • Interpersonal understanding
  • Patience maintenance
  • Radio communication proficiency
  • Verbal warning issuance
  • Security legislation understanding
  • Physical Fitness
  • Non-violent intervention
  • Ticket checking
  • Hazard identification
  • De-escalation tactics
  • SIA licence holder
  • Crowd control
  • Emergency response coordination
  • Customer Service
  • Health and Safety
  • Conflict management
  • Confident
  • Effective decision making
  • Festival stewarding
  • Appropriate screening and searching
  • Identity checks
  • Situational awareness
  • Record-keeping
  • Behaviour control
  • Concerts and sporting events
  • Guest experiences
  • Conflict diffusion
  • Vigilant and alert

Affiliations

  • Travelling extensively, with a particular focus on Africa, Central and South America, the Caribbean and Southeast Asia
  • Historical research and global cultural studies
  • Language learning and cross-cultural communication
  • Economic development and international markets
  • Business management methods and organisational systems
  • Global political affairs and international relations
  • Anthropology and social sciences
  • Social policy, national statistics and legislation
  • Hobbies includes Community Volunteering, Mentoring Young People, Mixed Martial Arts, Wrestling, Judo , Weightlifting, Fitness Training and Coaching in some of these areas, along with Fishing and Latin Dancing

Timeline

Security door supervisor

Crown & Anchor ( /11/2022-
11.2022 - Current

NVQ Level 2 - Bricklaying L1 & 2

Ashton College
09.2022 - 07.2024

NVQ Level 2 - British Wrestling Coach L1 & L2

Hopewood Hall College
09.2018 - 07.2019

NVQ Level 1 - NSPCC Child Protection In Sport & Physical Activity

Hopewood Hall College
09.2018 - 07.2019

Security door supervisor

Taurus Security (2014-2020)
01.2014 - 01.2020

Security door supervisor

DM Manley (2013-2018)
01.2013 - 01.2018

Security door supervisor

Professional Security (2012-2013)
01.2012 - 01.2013

Security door supervisor

Nicholsons Bar & Grill
01.2010 - 01.2012

Security door supervisor

Great Western Events (2008-2014)
01.2008 - 01.2014

Security door supervisor

National Security Network (2004-2008)
01.2004 - 01.2008

Security door supervisor

National Security Network (2004-2008)
01.2004 - 01.2008

Certificate of Higher Education - Access to Higher Education

Manchester Metropolitan University
09.2001 - 07.2004

Security officer

Walker Howe Security Services
01.1998 - 01.2004

Security door supervisor

SHOW SEC
11.1997 - 01.2003

Bartender waiter

BELLE VUE STADIUM RESTAURANT
10.1997 - 06.1998

Door security staff member

HUTTONS Food & Drink
05.1994 - 09.1997

Sales assistant

Threshers Food & Drink
02.1994 - 05.1994

GCSEs - Law C

Sheena Simon College
09.1990 - 07.1992

Operations assistant

STOODLEYS Car Auction
01.1988 - 01.1990

GCSEs - English Speaking & Listening B

Ellen Wilkinson High School
09.1987 - 07.1989

GCSEs - English Language & Literature D

Ellen Wilkinson High School
09.1987 - 07.1989

GCSEs - History

Birley High School
09.1985 - 07.1987

GCSEs - Sociology

Birley High School
09.1985 - 07.1986

GCSEs - Cultural Studies

Birley High School
09.1985 - 07.1986
Antoine Walker