Bradley Quaye
London
Summary
An extensive background in business and finance complemented by practical experience in customer administration and educational support for children.
Overview
7
7
years of professional experience
Work History
SEN TA
Charlton Park Academy
Charlton Park
05.2026 - 05.2026
- Supported the emotional well-being of SEN students by being an approachable and understanding presence.
- Assisted SEN students in developing independence and life skills through structured activities and tasks.
- Assisted in lunchtime and break time monitoring activities, ensuring children played safely in line with school policies.
- Aided teacher with day to day class running, including answering student questions, handing worksheets and behaviour management.
Steward
Momentum Services
St Pancras International
08.2025 - 04.2026
- Ensured cleanliness and organization in cabins and common areas, maintaining health standards.
- Resolved customer inquiries promptly to boost service satisfaction.
- Served meals and beverages attentively, addressing passenger requests.
- Delivered safety presentations and demonstrated emergency procedures for passenger readiness.
- Verified tickets and identities to facilitate secure boarding processes.
- Collaborated with teams during pre-departure briefings for seamless operations.
- Maintained tidy cabins through meticulous attention to detail.
- Prepared meals and beverages for scheduled services.
Teaching Assistant In Primary School
Harris Federation
Beckenham
06.2025 - 08.2025
- Supervised children during activities to ensure safety and address behavioral issues promptly.
- Assisted teachers in managing class behavior through positive reinforcement strategies.
- Supported pupil learning via one-to-one sessions and small group activities tailored to individual needs.
- Maintained a clean and safe classroom environment, adhering to health and safety standards.
- Helped teachers monitor playtime activities to facilitate engaging and organized breaks.
- Guided children between classes, minimizing disruptions and maintaining order.
- Promoted a positive atmosphere by implementing rewards schemes for good behavior.
Teaching Assistant
Harris City Academy Crystal Palace
02.2025 - 06.2025
- Provided dedicated support to students, including those with Special Educational Needs, ensuring smooth classroom operations.
- Supported staff in managing pupil movement and behavior across school site, prioritizing safety and punctuality.
- Maintained calm in high-pressure situations, resolving conflicts and guiding students with professionalism.
- Monitored attendance and engagement, contributing to structured routines and safeguarding protocols.
- Established strong relationships with students and colleagues through active listening and effective communication.
- Organized learning materials, homework, textbooks, and supplies for efficient classroom management.
- Offered emotional support to pupils, fostering resilience and promoting well-being.
- Assisted pupils with special educational needs, ensuring equal access to learning opportunities.
Service Specialist
Topps Tiles
Old Kent Road
04.2023 - 02.2025
- Calculated measurements for linear meters of tiles and other metrics.
- Handled high-volume telephone calls to address and resolve customer queries.
- Monitored email to address customer complaints promptly.
- Provided customer service, answering product and measurement inquiries effectively.
- Processed customer orders and deliveries, ensuring timely fulfillment.
- Conducted regular till checks to maintain accuracy in transactions.
- Called customers to discuss quotes and secure future sales.
- Managed opening and closing procedures for the store.
- Performed stock checks for customers and other Topps stores, facilitating efficient inventory management.
Customer Support Specialist
Hozah
07.2022 - 12.2022
- Analysed customer parking sessions, payments and mitigated issues utilising software such as Kibana (to monitor the different parking sessions at the registered sites at each time and date).
- Used Airtable (the database for car park information)
- Implemented Stripe (payment system for to process refunds, print payment receipts) and Jira (agile working platform for teamwork).
- Delivered online customer service on Zendesk
- Hit KPIs
Bar Associate
JD Wetherspoon
07.2019 - 12.2019
- Hospitality-focused customer service including but not limited to:
- Cash handling/ money management.
- Upselling items to meet sales targets.
- Greeting customers and assisting with queries.
Education
BA (Hons) - Business and Finance
University of Hertfordshire
Hatfield, Hertfordshire06-2022
Skills
- Communication skills
- Customer service excellence
- Safety compliance
- Conflict resolution
- Problem solving
- Creative thinking
- Analytical abilities
- Research proficiency
- Team collaboration
- Negotiation tactics
- Microsoft Office Suite
- Web development (HTML, CSS)
- Adaptability
Websites, Portfolios and Profiles
Bradley Quaye on LinkedIn.
Awards
2nd Place at the Livery Academy Awards, 2017-11-01: Awarded £1000 for my team's achievement.
Projects
Event Calendar - Digital Economy Module, 2022-04-01, University of Hertfordshire, Created a seasonal product calendar using Excel, a poster using PowerPoint, and a website using HTML and CSS.
References
- Remedy Recruitment - Carly (Recruiter) 02084189441
- Momentum - Deborah Jean Giles, (DOBS Manager), deborah.jean-giles@momentumltd.eu, 02078437762
- Prospero Teaching - Finn O'Dwyer, (Recruiter) 020838548655
- Prospero Teaching - Calum Naismith, (Recruiter) 020838548655
- Topps Tiles - Jason Nelson (Jay), Store Manager, 07543985326
- Hozah - David Fowle (CEO) - hr@hozah.com
- Hozah - Prabjit Gurm, (Team Manager) - 07961715593
Timeline
SEN TA
Charlton Park Academy
05.2026 - 05.2026
Steward
Momentum Services
08.2025 - 04.2026
Teaching Assistant In Primary School
Harris Federation
06.2025 - 08.2025
Teaching Assistant
Harris City Academy Crystal Palace
02.2025 - 06.2025
Service Specialist
Topps Tiles
04.2023 - 02.2025
Customer Support Specialist
Hozah
07.2022 - 12.2022
Bar Associate
JD Wetherspoon
07.2019 - 12.2019
BA (Hons) - Business and Finance
University of Hertfordshire