Amy Burns
Liverpool
Summary
A Business Graduate who is passionate about personal and professional growth. Since finishing my degree, I've spent time developing new skills and building qualities that help me succeed in any environment. I honour being a caring and self-respecting individual who values progress and is always looking for ways to improve. I enjoy taking on new challenges and am eager to adapt to whatever tasks come my way. Whether working independently or with a team, I’m dedicated to delivering my best and contributing to the success of those around me.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
SEN Senior/ Higher Level TA
Co-op Academy Failsworth
Oldham
02.2024 - 02.2025
- Led SEMH, Anger Management, and Financial Responsibility interventions, tailoring support to meet individual student needs
- Provided one-to-one and small group support for students with emotional, behavioral, and learning challenges, ensuring inclusion
- Regularly updated and maintained pupil passports, collaborating with teachers and SENCO to ensure strategies reflect current needs and progress
- Monitored and supported student behavior, using de-escalation techniques and fostering a positive learning environment
- Collaborated with teachers, SENCOs, and external agencies to ensure a holistic approach to student development and wellbeing
- Continuously engaged in professional development to stay updated on best practices in SEN and intervention strategies
Team Leader
Raymies Seafood Grill and NJB Catering
Warrenpoint
09.2023 - 01.2024
- Led and inspired a team, setting clear expectations and fostering a culture of excellence and accountability
- Maintained the highest service standards, ensuring that every guest received an exceptional experience through attention to detail and consistency
- Provided ongoing coaching and development to team members, empowering them to reach their full potential and uphold company values
- Managed staff schedules and performance, ensuring optimal staffing levels and addressing challenges swiftly to maintain smooth operations
- Championed a positive and high-performing work environment, motivating the team to exceed goals and deliver outstanding results both in the restaurant and at events
- Ensured strict adherence to health, safety, and hygiene standards, leading by example and driving continuous improvement across all areas of the business
Lifeguard and cabin counsellor
YMCA Camp Tockwogh
Maryland, USA
06.2023 - 08.2023
- Supervised and ensured the safety of campers at all times, responding quickly and effectively to any emergencies or incidents where emergent first aid was required
- Provided clear guidance and support to campers, fostering a positive and inclusive environment for all
- Led and organized recreational activities, promoting teamwork, physical fitness, and personal development
- Maintained vigilant monitoring of camp facilities, ensuring cleanliness and safety standards were consistently met
- Served as a role model for campers, offering mentorship and encouraging responsible behavior both in and outside of activities
- Worked closely with camp staff to address camper needs, ensuring a well-coordinated and supportive camp experience for all
Receptionist (Maternity Cover)
McCartans Dental Practice
Bessbrook
04.2023 - 06.2023
- Managed patient appointments, ensuring efficient scheduling and minimal wait times while maintaining a smooth workflow
- Greeted and assisted patients with a friendly and professional demeanor, providing a welcoming environment
- Handled patient inquiries and concerns, offering clear information regarding procedures, billing, and insurance
- Managed patient records and ensured accuracy and confidentiality in compliance with data protection regulations
- Processed payments and insurance claims, ensuring accurate billing and timely follow-up on outstanding accounts
- Coordinated with the dental team to ensure seamless communication and effective patient care
Head Waitress
KO Grill
Liverpool
04.2021 - 04.2023
- Led and managed a team of waitstaff, ensuring seamless service and delivering an exceptional dining experience for every guest
- Welcomed and seated customers, provided expert menu guidance, and highlighted specialties of Middle Eastern cuisine to enhance their experience
- Coordinated service flow, ensuring timely and efficient delivery of food and beverages while upholding high-quality standards
- Trained, mentored, and motivated staff, fostering a positive, team-oriented atmosphere and ensuring consistent performance
- Addressed customer inquiries and resolved concerns with professionalism, ensuring complete satisfaction and repeat business
- Maintained a clean, organized, and safe dining environment, adhering to health and safety standards to ensure guest comfort and compliance
Sales Assistant
Eurospar
Warrenpoint
08.2017 - 03.2021
- Provided exceptional customer service, assisting shoppers with product selection, inquiries, and ensuring a positive shopping experience
- Stocked shelves, ensuring products were neatly organized, properly labeled, and readily available for customers
- Managed checkout processes efficiently, handling cash, card payments, and offering loyalty program benefits to customers
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of products
- Maintained a clean and safe store environment, adhering to health and safety regulations and ensuring a pleasant shopping atmosphere
- Collaborated with team members to meet sales targets, promote store promotions, and deliver high-quality service
Education
Bachelor of Arts - Business with International Management
Liverpool John Moores University
Liverpool 09.2020 - 06.2023
A-Levels - ICT, Business and Religion
St.Louis Grammar School
Kilkeel, Newry Mourne and Down 09.2017 - 06.2020
GCSEs - Includes Math, English and Science
St.Louis Grammar School
Kilkeel, Newry Mourne and Down 09.2015 - 06.2017
Skills
- Communication skills
- Problem-solving
- Team building
- Leadership
- Hardworking
- Adaptive fast learner
- Project scheduling
- Strategic planning
- Attention to Detail
Affiliations
- Running
- Hiking
- Travelling
Certification
Safeguarding In Education Certification
Prevent Awareness Certification
Lifeguard and First Aid Certified
Volunteer Work
Youth Club Leader
Company for the elderly
Timeline
SEN Senior/ Higher Level TA
Co-op Academy Failsworth
02.2024 - 02.2025
Team Leader
Raymies Seafood Grill and NJB Catering
09.2023 - 01.2024
Lifeguard and cabin counsellor
YMCA Camp Tockwogh
06.2023 - 08.2023
Receptionist (Maternity Cover)
McCartans Dental Practice
04.2023 - 06.2023
Head Waitress
KO Grill
04.2021 - 04.2023
Bachelor of Arts - Business with International Management
Liverpool John Moores University
09.2020 - 06.2023
A-Levels - ICT, Business and Religion
St.Louis Grammar School
09.2017 - 06.2020
Sales Assistant
Eurospar
08.2017 - 03.2021
GCSEs - Includes Math, English and Science
St.Louis Grammar School
09.2015 - 06.2017
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