Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
bishan gurung

bishan gurung

CHESSINGTON,Surrey

Summary

Hospitality professional with experience in overseeing daily restaurant operations, managing staff, and ensuring high-quality customer service. Adept at inventory management, staff training, and maintaining welcoming dining environment. Strong communication skills facilitate seamless coordination between kitchen and front-of-house teams.

Overview

9
9
years of professional experience

Work History

Restaurant Supervisor

Hotel Du Vin
Wimbledon, Surrey
02.2023 - Current
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Minimised loss and misuse of equipment through proper supervision and staff training.
  • Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
  • Implemented brand values and standards through friendly customer service to create memorable dining experiences.
  • Developed and led a high-performing team of staff to achieve operational excellence.
  • Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
  • Managed team of staff, delegating duties and scheduling shifts to optimise restaurant operations.

Restaurant Captain

Siraichuli Hotel
Bharatpur, Chitwan
11.2020 - 05.2022

Barista

Coffee O' clock Cafe
Bharatpur, Chitwan
07.2019 - 10.2020

Restaurant Waiter

Mandarin Oriental hotel
China, Sanya
05.2017 - 05.2018

Education

SVQ Level 2 - Wine & Spirit Education Trust

WSET LEVEL 2
London, ENG
01-2025

Master of Science - msc event and hospitality leadership

University of East London
London
01-2024

Bachelor of Science - Hotel management

Tribhuwan university
kathmandu
01-2019

Skills

  • Restaurant workflow coordination
  • Team building
  • Customer service
  • Staff training
  • Operational efficiency
  • Supervisory skills
  • Strong customer relations
  • Brand promotion
  • Strong work ethic
  • Efficient and proactive

Languages

Nepali
First Language
English
Upper Intermediate
B2
Hindi
Advanced
C1
Chinese (Mandarin)
Beginner
A1

Timeline

Restaurant Supervisor

Hotel Du Vin
02.2023 - Current

Restaurant Captain

Siraichuli Hotel
11.2020 - 05.2022

Barista

Coffee O' clock Cafe
07.2019 - 10.2020

Restaurant Waiter

Mandarin Oriental hotel
05.2017 - 05.2018

SVQ Level 2 - Wine & Spirit Education Trust

WSET LEVEL 2

Master of Science - msc event and hospitality leadership

University of East London

Bachelor of Science - Hotel management

Tribhuwan university
bishan gurung