Andrew Chappell
Thornton-Cleveleys,Lancs
Summary
Accomplished professional with extensive experience in restaurant operations, specialising in customer service and team leadership. Demonstrates expertise in food safety compliance, event planning, and conflict resolution. Proven track record of enhancing guest relations and ensuring seamless restaurant workflow coordination. Adept at supervising staff, scheduling, and maintaining high standards of cleanliness and food hygiene. Committed to upholding health, safety, and environment compliance while excelling in food plating and presentation.
Overview
27
27
years of professional experience
Work History
Restaurant Supervisor
Hotel Sheraton
Blackpool , Lancs
05.2003 - 10.2021
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Maintained cleanliness and organisation in dining and kitchen areas to meet hygiene standards.
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
Food waiter
Cliffs hotel
Blackpool , Lancs
06.1994 - 04.2003
- Delivered exceptional customer service by promptly greeting guests and taking orders with a friendly demeanour.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Adhered to food hygiene and safety standards, regularly checking temperatures of food items.
- Advised on menu options based on allergies and preferences.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Performed opening duties such as setting tables, cleaning workspaces and opening tills.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
Education
City and guilds 706/1 - General catering
Harrogate college of further education
Harrogate, N Yorks Skills
- Fully trained in silver service and limited cooking at table
- Customer service
- Restaurant workflow coordination
- Team leadership
- Food safety compliance
- Conflict resolution
- Guest relations
- Event planning
- Strong customer relations
- Supervisory skills
- Cleanliness
- Food service background
- Staff supervision
- Food hygiene regulations
- Strong work ethic
- Safe food handling
- Dining room preparation
- Food safety regulations
- Kitchen staff coordination
- Staff scheduling
- Health, safety and environment (HSE) compliance
- Full service restaurant background
- Food plating and presentation
- Decision making
- Table setting standards
Timeline
Restaurant Supervisor
Hotel Sheraton
05.2003 - 10.2021
Food waiter
Cliffs hotel
06.1994 - 04.2003
City and guilds 706/1 - General catering
Harrogate college of further education