MD TAHUIDUL ISLAM
London
Summary
Experienced in overseeing restaurant operations with focus on delivering exceptional customer service and optimising staff performance. Skilled in managing daily activities, ensuring compliance with health and safety regulations, and enhancing dining experiences through effective team leadership. Capable of driving operational efficiency and fostering collaborative work environment.
Overview
4
4
years of professional experience
Work history
Restaurant Supervisor
The Standard London
Central london, United Kingdom
2024.01 - 2026.03
- Lead teams during high-volume service while maintaining exceptional guest experience
- Support bar operations during peak service periods to ensure smooth service flow
- Created and managed staff rotas using Fourth to optimise labour cost control.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Conduct cash-up procedures and maintain financial accuracy.
- Handled guest feedback and complaints to enhance satisfaction and encourage repeat business
- Maintain health & safety, food safety, and allergy compliance at all times
- Led front-of-house team to ensure exceptional service delivery.
- Staff training, coaching & performance development
- Upselling strategies & revenue optimisation
- Guest relations, service recovery & complaint handling
- Strong communication, organisation & problem-solving skills
- Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Led workforce training sessions for improved service delivery.
Waiter
St. Pancras / Booking office 1869
London
2023.01 - 2023.06
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Remained calm under pressure, ensuring better performance during peak hours.
- Assisted in food preparation, resulting in timely service delivery.
- Managed table settings for optimal dining experience.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Helped reduce waiting times by swiftly clearing tables after use.
- Maintained knowledge of menu items, leading to accurate order taking.
Breakfast waiter
Park Plaza Waterloo
2022.05 - 2022.10
- Upheld strict hygiene standards across work areas by observing proper sanitisation measures consistently.
- Kept buffet well-stocked with fresh food to maintain guest satisfaction.
- Prepared hot beverages for guests, resulting in positive feedback on coffee quality.
- Utilised time efficiently during slow periods to clean utensils; resulted in smooth operations during rush hours.
- Set up dining area for next service; tables looked impeccable at all times.
- Delivered outstanding customer service by promptly serving breakfast and beverages.
- Resolved customer complaints amicably with swift action, ensuring repeat patronage.
- Maintained knowledge of daily specials to answer customer queries effectively.
Education
Masters - Accounting & Finance
University of Portsmouth
PortsmouthSkills
- Reservation system mastery
- Adaptability in peak times
- Knowledge of wine pairings
- Decision-Making competence
- Restaurant workflow coordination
- Restaurant layout efficiency
- Food safety regulations
- Time management mastery
- Leadership acumen
- Hygiene standards adherence
- Salesmanship techniques
- Front-Of-House efficiency
- Effective upselling
- Understanding of dietary requirements
- Cash-handling expertise
Timeline
Restaurant Supervisor
The Standard London
2024.01 - 2026.03
Waiter
St. Pancras / Booking office 1869
2023.01 - 2023.06
Breakfast waiter
Park Plaza Waterloo
2022.05 - 2022.10
Masters - Accounting & Finance
University of Portsmouth