Bipanjit Kaur
Coventry,COV
Summary
Dedicated Senior Warehouse Operative known for exceptional customer support and efficient problem-solving. Strong communicator and collaborator, committed to enhancing team performance and ensuring high-quality service delivery.
Overview
14
14
years of professional experience
Work History
Senior Warehouse Operative
TPS
CV3 5EY, Coventry
08.2022 - Current
- Provided accurate product and service information in response to customer inquiries.
- Resolved customer complaints promptly, ensuring high-quality service delivery.
- Promoted customer satisfaction by addressing issues with knowledgeable and friendly assistance.
- Diffused tense situations calmly and professionally during stressful interactions.
- Cultivated strong customer relationships to encourage repeat business.
- Communicated progress and issues effectively with supervisors during shifts.
- Assisted co-workers as needed to maintain team efficiency.
- Handled loading, unloading, and moving of products using appropriate equipment.
Customer Service Representative
A- one
London, London
05.2012 - 07.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Took special orders in person and over telephone, generating additional revenue every month.
- Led on- and off-site customer support teams across multiple time zones.
Education
Bachelor of Science - Physics/Chemistry/Maths/English
PU CHD
Punjab06-2009
Skills
- Outstanding customer service
- Attentive customer service
- Friendly customer service
- Exceptional customer service
- Customer service abilities
- Issue resolution
- Effective communication
- Attention to detail
- Multitasking
- Analytical
- Microsoft Word
- Supervision and leadership
Timeline
Senior Warehouse Operative
TPS
08.2022 - Current
Customer Service Representative
A- one
05.2012 - 07.2014
Bachelor of Science - Physics/Chemistry/Maths/English
PU CHD