Billy Adams
Erith,Kent
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
5
5
years of post-secondary education
Work History
Customer assistant
M&S
Woolwich, London
02.2011 - 08.2011
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Offered prompt solutions to maintain customer satisfaction.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
Education
GCSEs -
Erith secondary school
Erith 09.2004 - 05.2009
Skills
- Communication skills
- Problem-solving
- Time management
- Leadership
- Customer-focused
Affiliations
- sport
- socialising
References
References available upon request.
Timeline
Customer assistant
M&S
02.2011 - 08.2011
GCSEs -
Erith secondary school
09.2004 - 05.2009
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