Bianca Giotoiu
Birmingham
Summary
Recruitment and account management professional with experience in payroll, client relations, and team supervision of over 100 operatives per shift in UK warehouse environments. Processed weekly payroll for 200+ staff across 3 shifts. After a career break focused on parenting and university education, I am now returning to work with enhanced skills in psychology and holistic wellness. I bring strong people assessment abilities, calmness under pressure, and a natural talent for building trust.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Account manager
Gap Personnel
Dordon
2018.11 - 2019.04
- Processed weekly payroll for over 200 warehouse operatives across 3 different shifts, ensuring accuracy and on-time payments
- Facilitated regular client meetings to discuss performance targets and staffing requirements
- Acted as primary liaison between client management and on-site teams
- Analysed client feedback to highlight areas in need of improvement
Recruiter Resourcer & Trainer
Gap Personnel
Evesham, Worcestershire
2018.02 - 2018.11
- Met tight deadlines while recruiting 50+ candidates per week under pressure
- Utilised social media platforms (LinkedIn, Indeed, Facebook) to promote vacancies, increasing reach by 25%-30%
- Handled 100+ applicants weekly during peak hiring periods
- Coordinated interviews for 20+ positions per week between employers and candidates
- Trained new recruiters on company systems and H&S compliance protocols
On Site Supervisor
Gap Personnel
Dordon, Warwickshire
2017.08 - 2018.02
- Managed workforce planning and attendance tracking
- Resolved issues in real-time
- Monitored 100+ operatives per shift at CEVA warehouse
- Ensured compliance with health & safety regulations
- Delegated tasks to optimise workflow
- Resolved staff conflicts to maintain positive work atmosphere
Warehouse Operative – Picking & Packing
Gap Personnel
Dordon, Warwickshire
2017.03 - 2017.08
- Received 50+ orders daily using handheld scanner, ranging from single items to over 100 products per order, maintaining 99% picking accuracy
- Arranged items for shipment according to delivery zones
- Consistently met daily performance targets of 95%+ on-time dispatch
- Maintained safe working environment through daily equipment checks
Education
BA Business Management (incomplete) - Business Mangagment
London Metropolitan University
London 2021.09 - 2025.06
Bachelor's Degree / Licensed in Physical Education - Physical Education and Sport
George Baritiu University
Brasov , Romania 2009.10 - 2012.06
Skills
- Multitasking efficiency
- Performance metrics analysis
- Customer service
- Team leadership
- Account management
- Empathetic communication
- Training and development
- Conflict resolution aptitude
Languages
Romanian
Native
Italian
Elementary
Spanish
Intermediate
CAREER BREAK – FULL-TIME PARENT & STUDENT
April 2019 – Present
- Raised my child full-time while completing 4 years of BA Business Management at London Metropolitan University (2021–2025)
- Self-directed studies: Psychology, Neuroscience, Reiki Master Level 3, Numerology, Astrology, Human Design, Oracle reading
- Now fully available and ready to return to work
Personal Developments
Reiki Master Level 3, Numerology, Astrology, Human Design , Life and Spiritual Coach
Timeline
BA Business Management (incomplete) - Business Mangagment
London Metropolitan University
2021.09 - 2025.06
Account manager
Gap Personnel
2018.11 - 2019.04
Recruiter Resourcer & Trainer
Gap Personnel
2018.02 - 2018.11
On Site Supervisor
Gap Personnel
2017.08 - 2018.02
Warehouse Operative – Picking & Packing
Gap Personnel
2017.03 - 2017.08
Bachelor's Degree / Licensed in Physical Education - Physical Education and Sport
George Baritiu University
2009.10 - 2012.06