Eloise Keane
Chesterfield,Derbyshire
Summary
Results-driven Account Manager with a hardworking mentality with almost three years experience in handling key accounts and creating long-lasting client relationships with proven ability to achieve business targets. Currently seeking a new role where I can continue to develop my skills and contribute towards rapid year-to-year growth.
Overview
5
5
years of professional experience
Work History
Account manager
Ogilvie Fleet
Chapeltown, Sheffield
12.2021 - Current
- Maintained knowledge of salary sacrifice and made recommendations based on customers needs and budgets.
- Streamlined processes for greater efficiency and order volume.
- Cultivated strong customer relationships through proactive communication and problem-solving.
- Maintained payroll information and prepared clear and concise reports on payroll data for customers.
- Negotiated contracts and prices with clients to exceed sales goals.
- Identified up-sell, extension, and renewal opportunities to improve customer satisfaction and increase profits.
- Assisted customers in selecting vehicles fitting budget requirements and transportation needs.
Sales administrator
Arnold Clark
Chesterfield, Derbyshire
06.2021 - 12.2021
- Informed the customers of vehicle prices, shipping dates, and anticipated delays.
- Represented brand during special events and customer interactions.
- Responded promptly to customer queries to increase overall satisfaction.
- Participated in management meetings to discuss new directives and offer insights and suggestions to improve procedures.
- Answered phone calls and emails from clients to address questions, complaints, and needs.
- Greeted visitors and directed individuals to appropriate locations or departments.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Coordinated with the sales team, enhancing overall productivity.
Staff Representative
Nando's
Chesterfield, Derbyshire
12.2019 - 06.2021
- Provided guidance and direction to team members.
- Diffused difficult customers through negotiation, complementary transactions, and discounts.
- Monitored team performance, identified areas of improvement, and developed plans to address deficiencies.
- Maintained strong relationships with team members to ensure team success. Suggested items based on expressed guest preferences.
- Promoted teamwork by assisting other people within the team ensuring outstanding guest service was achieved.
- Relayed messages from guests to the kitchen about food preferences, orders, and special requests.
- Worked with management to resolve escalated complaints and restore guest satisfaction.
- Assisted with orientation and training of new staff during my role of team leader.
Education
Bachelors - Business Management
The Open University
Chesterfield, Derbyshire 09/2023 -
A-Levels -
Chesterfield College
Chesterfield 09/2018 - 07/2020
Skills
- Multitasking efficiency
- Target setting and tracking
- Customer Service
- Team Leadership
- Business development
- Sales development
- Telephone sales
- Seamless communication
- Flexible adaptability
Timeline
Account manager
Ogilvie Fleet
12.2021 - Current
Sales administrator
Arnold Clark
06.2021 - 12.2021
Staff Representative
Nando's
12.2019 - 06.2021
Bachelors - Business Management
The Open University
09/2023 -
A-Levels -
Chesterfield College
09/2018 - 07/2020
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