Bhushan Gavali
Colchester,Essex
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Responsible and dedicated with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
1
1
year of professional experience
Work history
Customer assistant
Birala Warehouse , Renishow Warehouse
Pune, india
08.2021 - 08.2022
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Offered prompt solutions to maintain customer satisfaction.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Took appropriate action to remedy customer dissatisfaction and boost loyalty.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Handled in-person, email and mailed correspondence.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
Education
Msc in Artificial Intelligence - Computer
University of Essex
Colchester 10/2023 - 10/2024
Bachelor of Computer Science - Computer Science
Modern college of Shivaji Nagar
India 06/2018 - 05/2021
Skills
- Stock management
- Sales forecasting
- Microsoft Office Suite
- Data entry
- Salesforce
- Quality Control
- Retail sales expertise
- Payment processing
- Team player
- Customer care
- Shipping and receiving
- Key holder
Affiliations
- Reading Novels Playing Guitar
Languages
English
Advanced
Hindi
Advanced
Japanese
Elementary
Timeline
Customer assistant
Birala Warehouse , Renishow Warehouse
08.2021 - 08.2022
Msc in Artificial Intelligence - Computer
University of Essex
10/2023 - 10/2024
Bachelor of Computer Science - Computer Science
Modern college of Shivaji Nagar
06/2018 - 05/2021
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