I have a huge passion for Gardening and plants, as well as photography, i have an allotment and a very deep intense interest in learning about Plants, soil, and anything valuable to improving growing plants
Hailey Norris
Wales,Bridgend
Summary
Detail-oriented professional skilled in inventory control and order processing. Manages stock replenishment and ensures optimal product availability to support customer satisfaction. Implements safety compliance measures, contributing to a secure and efficient workspace. Friendly and approachable with natural talent for customer service. Skilled in effective communication and problem-solving. Always eager to assist and ensure positive experience for customers. Adaptable and quick to learn, ready to contribute to team. Customer service professional with focus on assisting customers, handling inquiries, and ensuring satisfaction. Adept at managing transactions, maintaining stock levels, and providing product information. Strong communication and problem-solving skills contribute to smooth, efficient store operations. Warm and welcoming individual with exceptional relationship building skills. Adept at product showcasing and upselling. Connects with customers from all walks of life. Highly-flexible Customer Assistant with 10 years of experience working in retail environment. Improving customer shopping experience through friendly and attentive service. Approaching tasks in polite and professional manner.
Overview
31
31
years of professional experience
Work History
Customer Assistant
Sainsbury's
Bridgend, Wales
2014.10 - Current
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Regularly replenished shelves, till areas and displays with latest merchandise and signage.
- Stocked and rotated inventory regularly.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
Postal Worker
Royal Mail
Bridgend, Wales
1995.10 - 2013.12
- Scanned letters and parcels with handheld devices to automatically update system with locations and movements.
- Recorded delivery and collection information using handheld devices, ensuring accurate tracking of items.
- Adhered strictly to postal regulations and safety guidelines to maintain security of mail.
- Worked flexible hours to deliver outstanding levels of service to customers.
- Maintained customer satisfaction by delivering mail on time and liaising with recipients as needed.
- Trained new staff on postal procedures and customer service standards, enhancing team performance.
- Provided excellent customer service, resolving enquiries and complaints regarding postal services.
- Delivered mail and parcels to residential and commercial properties, maintaining a high level of punctuality.
- Dispatched processed mail to recipients across Bridgend efficiently.
- Delivered mail by foot, bike or car, choosing best method based on distance and delivery load.
- Performed deliveries both on-foot and bike in severe weather conditions.
- Handled customer questions about packages and services, reaching out in advance to notify customers of expected delays.
- Detail-oriented individual follows instructions to produce reliable results. Meets deadlines and targets in fast-paced environment.
- Maintained confidentiality and privacy of all correspondence, upholding the trust placed in postal services.
- Inspected mail for correct labelling, postage and documentation.
- Sorted mail by delivery location and service type and consistently met targets for different delivery tiers.
- Obtained signatures and took pictures of delivered mail for proof of delivery purposes.
- Addressed mail discrepancies by documenting and processing each instance on [system].
Education
A-Levels - Forensic Psychology
The Open University
WalesSkills
- Stock management
- Order processing
- Complaint resolution
- Time management
- Safety compliance
- Communication skills
- Problem solving
- Attention to detail
- Organizational skills
- Polite and friendly
- Hard-working
- Retail sales expertise
- Restock procedures
- Product knowledge
- Stock control systems
- Social media platforms use
- Data entry accuracy
- Data entry efficiency
Interests
Timeline
Customer Assistant
Sainsbury's
2014.10 - Current
Postal Worker
Royal Mail
1995.10 - 2013.12
A-Levels - Forensic Psychology
The Open University