Bethany Williams
Billingham,Stockton-on-Tees
Summary
Dedicated professional with a strong emphasis on organisational efficiency and attention to detail.
Demonstrates reliable punctuality and calm under pressure, ensuring seamless reception area maintenance and effective telephone operation.
Possesses excellent customer service skills, including call handling, patience, and composure, contributing to a positive outlook in all interactions.
Career goals include further enhancing skills in bookkeeping and expanding expertise in customer service roles.
Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.
Overview
1
1
year of professional experience
Work history
Receptionist
North East Fire Protection
Stockton-on-Tees, Durham
2026.01 - Current
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Cleaner
David Lloyd Leisure
Stockton-on-Tees, Durham
2025.09 - 2025.11
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Kept communal areas tidy and well-organised for optimal functionality.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Restocked, refreshed and sanitised bathroom facilities.
Skills
- Positive outlook
- Basic bookkeeping
- Organisational efficiency
- Good judgement
- Patience and composure
- Reception area maintenance
- Telephone operation
- Reliable punctuality
- Calm under pressure
- Attention to Detail
- Flexible
- Customer Service
- Call handling
- Clean and neat
Affiliations
- Walking
- Spending time with my children.
Timeline
Receptionist
North East Fire Protection
2026.01 - Current
Cleaner
David Lloyd Leisure
2025.09 - 2025.11