Kerry Fraser
Crawley,West Sussex
Summary
Dedicated receptionist with extensive experience in customer service and administrative support. Proven ability to manage front desk operations, ensuring a welcoming atmosphere for clients. Highly skilled in diary management and multi-tasking, consistently delivering exceptional service in fast-paced environments.
Overview
22
22
years of professional experience
Work history
Receptionist
Michael Todd Hairdressing
East Grinstead, West Sussex
2017.09 - Current
- Providing customer satisfaction through efficient front desk enquiry management.
- Diary management.
- Managing incoming and outgoing mail.
- Being the initial point of contact for clients; providing a welcoming environment whilst offering helpful assistance upon arrival.
- Maintaining an organised reception area for a professional business environment.
- Resolving enquiries from clients, vendors and general public.
- Supporting stylists with aspects hairdressing.
- Multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Freelance stylist and studio photography booker
Paul Johnson Photography
Eat Grinstead, West Sussex
2015.08 - 2017.08
- Providing specific hair & makeup styling requests to clients ahead of photo shoots.
- Consulting and advising clients on appropriate clothing choices for different occasions, leading to enhanced image projection.
- Keeping an inventory of styling tools and products, ensuring optimum availability.
- Handling enquiries.
- Diary management/booking sessions, monitoring sales leads.
Assistant buyer/sales
The Closet/B.E.A.M. Clothing
East Grinstead, West Sussex
2010.10 - 2014.08
- Assisted and supported the business owner with all aspects of the day to day running of her clothing boutique.
- Coordinated delivery schedules, ensuring timely receipt of products.
- Arranging window displays and layouts within the store.
- Promotion of seasonal stock.
- Developed strong rapport with vendors for smooth business operations.
PA/Team Secretary
CB Richard Ellis Investors
London, Central London
2008.05 - 2009.06
- Managed complex diaries, ensuring seamless executive schedules.
- Coordinated travel arrangements, resulting in smooth business trips.
- Increased operational efficiency through meticulous record keeping.
- Preparation and setup of meeting suites including technology and catering requirements.
- Processing team expenses.
PA/Executive Assistant
AT Kearney
London, Central London
2006.11 - 2007.04
- Coordinated travel arrangements, resulting in smooth business trips.
- Developed filing systems, improving document accessibility and security.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
- Improved output quality by proofreading documents before distribution.
- Processed staff business expenses.
Team Secretary
William J Marshall & Partners
London, Central London
2003.10 - 2006.11
- Archived files systematically for easy access when required.
- Arranged meetings and took minutes to ensure accurate records of discussions were kept.
- Handled telephone enquiries professionally, facilitated effective communication.
- Liaised with various departments to facilitate cross-functional collaboration.
- Compiled reports with relevant data to assist in business planning and decision making.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Proofread, formatted and corrected correspondence for office staff.
Education
RSA Secretarial/Administration Level II -
South West Business Services
Dumfries, ScotlandSNVQ English, Art, Office & Information Studies -
Dumfries Academy
Dumfries, ScotlandNVQ Level 2 - Hairdressing
Crawley College
CrawleySkills
- Reception area management
- Customer service excellence
- Email correspondence
- Data entry accuracy
- Filing system organization
- Multitasking proficiency
- Punctuality and reliability
- Confidentiality and discretion
- Attention to detail
- Organisational effectiveness
- Shipping and receiving logistics
- Positive outlook
A little about myself
I am a friendly, enthusiastic and hardworking person who is eager to learn. I thrive in a team situation as well as feeling confident when working alone. I have a positive mental attitude which I always bring to the workplace. I am reliable and loyal.
In my spare time I enjoy spending time with friends and family, cooking, entertaining and all aspects of music and the arts.
Timeline
Receptionist
Michael Todd Hairdressing
2017.09 - Current
Freelance stylist and studio photography booker
Paul Johnson Photography
2015.08 - 2017.08
Assistant buyer/sales
The Closet/B.E.A.M. Clothing
2010.10 - 2014.08
PA/Team Secretary
CB Richard Ellis Investors
2008.05 - 2009.06
PA/Executive Assistant
AT Kearney
2006.11 - 2007.04
Team Secretary
William J Marshall & Partners
2003.10 - 2006.11
RSA Secretarial/Administration Level II -
South West Business Services
SNVQ English, Art, Office & Information Studies -
Dumfries Academy
NVQ Level 2 - Hairdressing
Crawley College