Bethany Turner
Liverpool/Manchester ,merseyside
Summary
Proactive student pursuing Level 3 BTEC in Business, leveraging diverse educational experiences for practical application. Developed strong organisational, time management, communication, and teamwork skills through collaborative projects, including film production and business development. Committed to utilising knowledge to support organisational goals and enhance customer service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
aroma coffee and bakery
04.2026 - Current
- Took orders, handled cash and card payments, and made coffees while adapting to Greek coffee culture and engaging with a diverse customer base, enhancing communication skills to ensure all customers felt welcomed and received excellent service.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Learned and implemented opening and closing procedures, including maintaining cleaning and hygiene standards to ensure a safe and welcoming environment for customers.
festive collegue
Tesco Superstore
11.2025 - 01.2026
- maintained clean and organised environment in clothing department for improved customer experience
- any gaps within the department i brought out new stock to ensure everything was fully stocked with a wider variety
- assisted customers in locating specific clothing items and managing returns
- unpacked new deliveries and scanned stock with PDA guns to ensure accurate inventory management
- Completed till training, acquiring skills necessary to operate the cash register and serve customers efficiently.
- Learnt how to work alone in last minute situations and working with colleagues taking initiative and working fast paced
- faced up fresh and produce items while adhering to policies for waste separation and food safety compliance
Cafe Barista
Shakey jays
03.2024 - 11.2025
- made drinks such as coffees, milkshakes and hot chocolates
- Recorded customer orders and served food and beverages in a timely manner.
- fostered friendly atmosphere by welcoming customers and engaging in conversation, enhancing customer experience
- collaborated with team members to meet daily targets and enhance overall service quality
- Maintained clean environment by frequently sanitising tables, counters, and washing dishes, ensuring hygienic conditions for customers
- handled cash and card payments with basic maths and till experience
- Managed complaints with calm, clear communication and problem-solving.
Education
level 3 btech - business btech level 3
priestley college
warrington 01-2027
A-Levels - film
priestley college
warrington 01-2026
GCSEs - maths, english, science, spanish, relgious education, business enterprise, geography
hope academy
newton le willows 01-2025
Skills
- Customer service
- Complaint handling
- Customer experience
- Food safety awareness
- Cleanliness and hygiene
- Stock management
- Cash handling
- Time management
- Problem resolution
- Teamwork
- Clear communication
- Efficient under pressure
- Flexibility
- Positive and approachable
- Attention to detail
Hobbies and interests
hiking, being outdoors, hiking, candle making, the piano, being around animals, trying new sports, music journaling and reading
Timeline
Front of House Team Member
aroma coffee and bakery
04.2026 - Current
festive collegue
Tesco Superstore
11.2025 - 01.2026
Cafe Barista
Shakey jays
03.2024 - 11.2025
level 3 btech - business btech level 3
priestley college
A-Levels - film
priestley college
GCSEs - maths, english, science, spanish, relgious education, business enterprise, geography
hope academy