Bethany Copage
Halesowen,West Midlands
Summary
Polite and professional person with strong communication and multitasking skills. Proficient in resolving customer complaints within company guidelines and using own initiative. Experience in many work sectors, these include retail, catering and manual labor which have been done through paid and voluntary work.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Customer service representative
AkzoNobel
Smethwick, Sandwell
06.2021 - Current
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Handled in-person, email and mailed correspondence.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Adhered strictly to policies and procedures for continued company compliance.
Server
Coffee Worx
Halesowen, West Midlands
08.2019 - 12.2019
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Assisted staff with food prep, dishwashing and plating food.
- Followed health and hygiene standards when handling food and cleaning the dining area.
Customer assistant
The Fragrance Shop
Brierley Hill, Dudley
11.2018 - 12.2018
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided fast checkout service with high levels of customer care and transaction speed.
Education
National Extended Diploma - Animal Management
Halesowen College
Halesowen 09.2019 - 05.2021
BTEC Level 2 Diploma - Animal Care
Halesowen College
Halesowen 09.2018 - 07.2019
GCSEs -
The Earls High School
Halesowen 09.2013 - 06.2018
Skills
- Strong customer service orientation
- Written and verbal communication skills
- Complaint handling
- Data confidentiality
- Adaptive team player
- Basic computer knowledge
Emergency First Aider
I had a dedicated day to complete an 'Emergency first aid at work' course funded by the company with St John Ambulance Service and I am one out of two emergency first aiders at my workplace.
References
References available upon request.
Timeline
Customer service representative
AkzoNobel
06.2021 - Current
National Extended Diploma - Animal Management
Halesowen College
09.2019 - 05.2021
Server
Coffee Worx
08.2019 - 12.2019
Customer assistant
The Fragrance Shop
11.2018 - 12.2018
BTEC Level 2 Diploma - Animal Care
Halesowen College
09.2018 - 07.2019
GCSEs -
The Earls High School
09.2013 - 06.2018
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